Forum Discussion

Rami_Nasser1's avatar
Rami_Nasser1
Level 6
13 years ago
Solved

reset the appliance password

Hi all ,

I need to know if any one can share with me how to reset the appliance 5020 or 5220 password in case if it was forgetten ?

Regards,

 

Backup and Recovery
NetBackup Appliance
Windows Server (2003-2008)
  • Mark_Solutions's avatar
    Mark_Solutions
    13 years ago

    Have you sorted this yet?

    The appliance is a little like an operating system (well it is an operating system!) so if you do not know the login you have problems

    There are really only two uses as such on the appliance - admin for which i gues you have lost the password, and sysadmin which by default the password is P@ssw0rd (but that depends on which appliance and which version you have as sysadmin also used to have the password of netbackup

    I would log a call to see if they can help you out if you have not already resolved it

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    Screaming at everyone over a weekend is not going to help you in any way....

    Best to log a support call when you need urgent help.

  • Rami_Nasser1's avatar
    Rami_Nasser1
    Level 6
    13 years ago

    Thanks Marianne for your effort .

    Also thanks to symhelp : here the password was changed and after that the backup failed .this mean that you can log into the appliance to update the password for the storage server.but what i'm looking for is that i could not able to log into the appliance

     

    Regards

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    13 years ago

    Have you sorted this yet?

    The appliance is a little like an operating system (well it is an operating system!) so if you do not know the login you have problems

    There are really only two uses as such on the appliance - admin for which i gues you have lost the password, and sysadmin which by default the password is P@ssw0rd (but that depends on which appliance and which version you have as sysadmin also used to have the password of netbackup

    I would log a call to see if they can help you out if you have not already resolved it

  • Rami_Nasser1's avatar
    Rami_Nasser1
    Level 6
    13 years ago

    Thanks Mark.

    I dont have an issue with forgetten password now but it happened months ago with the customer's appliance (5020) , and it took more than two months to solve the issue from symantec .it was done totally from OS level and seems that they used some scripts to reset the password but unfortunatly they didnt share with us this script.

    appliance 5020: username :root  , password: P@ssw0rd

                            username :sysadmin: P@ssw0rd (was changed and forgetten)

    the problem was here as much i remember that could not log using sysadmin!!

     

     appliance (5220)  username :admin , password ; P@ssw0rd

     

    I believe that some scripts can be used to change the password of appliance from OS not netbackup itself

     

    Regards,

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    13 years ago

    OK - guess i can understand them not sharing the details - would add a security issue to the appliances if it was common knowledge!