Forum Discussion

KatherineS's avatar
KatherineS
Level 2
7 years ago

What's wrong with the Support phone number?

I've been waiting since Nov 3rd for an update to a Sev 1 NBU case that was opened on Nov 1st.
It's been 12  days since I opened the case and I've had to keep working on the problem for my cusomer.

I do understand that there is a new support system and have tried to be patient.

The wait time has become ridiculous.  The last contact with me was supposed to be Nov 2nd.
Today, I tried calling the 1-866-837-4827 and direct number 1-866-837-4827.
I was disconnected whether I used 1 for tech support or didn't use 1 and waited on the line.

I updated the case on Nov 3, Nov 7 and today - with test results, log files.,etc.
All the emails that I sent were appended to the case.
The last update date in the case changes to reflect MY attempts to contact Veritas support.