PureDisk Agent Config File Update is stalled

Hi,

Now it is even more strange.... The Configuration file update job failed on the SPAR Target SPA:

459390 [Error] <ClientSPA> No Policy Config File Update -NA- 0% -NA- Nov 6, 2013 5:39:08 PM 20:21:07

 

Then it was followed by the following Critical Alerts:

The following Critical Alerts arrived on the Target SPA:

83758 [critical] DownloadConfigfile_DownloadConfigfile DownloadConfigfile <ClientSPA> [2]preg_replace(): Parameter mismatch... Nov 7, 2013 2:00:09 PM

[2]preg_replace(): Parameter mismatch, pattern is a string while replacement is an array

 

And the following Critical Alert on <Source/ClientSPA> SPA:

1814 [critical] SPA-Webservices_Configfile SPA-Webservices Client.SPA.fqdn There is no default ValueSet defined ... Nov 7, 2013 1:00:08 PM

There is no default ValueSet defined for Config File Template 1

 

And SPAR started finally working after that....

 

Logs of the failed "Config File Update" job launched on the Central/Target SPA:

[2013-Nov-07 13:00:07 ICT] *** Start: DownloadConfigfile ***
[2013-Nov-07 13:00:07 ICT] Change action is restart
Thu Nov  7 2013 13:00:07.332071 INFO  (47472302860480): Getting Configuration file.
Thu Nov  7 2013 13:00:08.474226 ERROR (47472302860480): The webservice returned an error :  There is no default ValueSet defined for Config File Template 1

Thu Nov  7 2013 13:00:08.474600 ERROR (47472302860480): WebService call failed
Thu Nov  7 2013 13:00:08.475035 ERROR (47472302860480): Failed to perform action configfile.
[2013-Nov-07 13:00:08 ICT]Array
*** Error Message ***
shared.exceptionhandler.2023
severity: 6
server: 17
source: DownloadConfigfile_DownloadConfigfile
description:
 [2]preg_replace(): Parameter mismatch, pattern is a string while replacement is an array
*** End ***
Agent Jobstep analysis: exitcode 1, status 3, progress 0.

 *** Supportability Summary ***
jobid                 = 459390
jobstepid             = 1321865
agentid               = 17
hostname              = <ClientSPA>
starttimejobstep      = November 7, 2013, 2:00 pm
endtimejobstep        = November 7, 2013, 2:00 pm
workflowstepname      = Download Config files
status                = ERROR

Execute WFAction: Mark Error
Agent update exited with error.

 *** Supportability Summary ***
jobid                 = 459390
jobstepid             = 1322643
agentid               = 1401000000
hostname              = Central.SPA.fqdn
starttimejobstep      = November 7, 2013, 2:00 pm
endtimejobstep        = November 7, 2013, 2:00 pm
workflowstepname      = Error
status                = SUCCESS

Execute WFAction: Exit
 Job exited with 1 errors, 0 warnings, 2 successes

 *** Supportability Summary ***
jobid                 = 459390
jobstepid             = 1322645
agentid               = 1401000000
hostname              = Central.SPA.fqdn
starttimejobstep      = November 7, 2013, 2:00 pm
endtimejobstep        = November 7, 2013, 2:00 pm
workflowstepname      = Exit
status                = SUCCESS

 

 

Currently, the question is: is it worth now to raise a Support case or just be happy it finally runs? Who needs to know why? 

well click on that particular agent

and go to details and Logs

and copy paste here