PureDisk Agent for Windows uninstallation fails.
Hi all,
I have a customer with a Win2003 64 bits server which has PDagent 6.6.x installed, Trying to uninstall it, using remove programs from Control Panel, it asks for the .msi package. It refers to a users folder which does not exist anymore.
So, question is:
What can I do to remove PD agent? I want to install NBU 7.6.x.x to use Client-Side dedupe instead. Customers PD environment is dead.
br
Harald
I found a couple of steps in the PD Client Install Guide:
http://clientui-kb.symantec.com/resources/sites/BUSINESS/content/live/DOCUMENTATION/6000/DOC6431/en_US/PureDisk_ClientInstall_Guide.pdfp.90:
To remove PureDisk agent software from a Windows client
1 Click Start > Programs > Symantec > NetBackup PureDisk Agent > Change PureDisk installation.
2 On the Welcome page, click Next to start the removal.
3 On the Program Maintenance page, select Remove and click Next.
4 On the Ready to Uninstall the Program page, click Remove.
If the installer prompts you to close all processes that run in the foreground, click Ignore safely and allow the removal.
5 On the Uninstallation Complete page, click Finish.If this does not work, probably best to log a Support call with Symantec.
Engineer should be able to assist with steps to manually remove the software and cleanup the registry.
