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allywilson's avatar
15 years ago

SPA password corrupt/ignored/cannot reset

Hi all,
         Our Puredisk server went down uncleanly, and since then I've had a never ending mess of problems.

At the moment I cannot login to the GUI, the password is unrecognised. I've changed/reset the password in topology.ini, restarted the puredisk services (and rebooted) and it refuses to let me login to the GUI. Just advises Invalid user name or password.

Unfortunately, this is now stopping Netbackup from being able to contact it as well.

Tried to follow this article: http://seer.entsupport.symantec.com/docs/295526.htm <-- but I can't login to the GUI to do the first steps...

Does anyone have any ideas?

1 Reply

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  • Hi

    Try to stop Puredisk and relevant services needed for puredisk in this order and then start them in the correct order.
    STOP order:
    /etc/init.d/cron stop
    /etc/init.d/ldap stop
    /etc/init.d/vxatd stop
    /etc/init.d/puredisk stop

    START order:

    /etc/init.d/puredisk start

    /etc/init.d/vxatd start

    /etc/init.d/ldap start

    /etc/init.d/cron start

    Then retest the login.

    Henri