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BackupDan's avatar
BackupDan
Level 3
6 years ago

(2074) Disk volume is down - Can't get a status 'UP' to stick

Bare with me as I am picking up someone else's NetBackup responsibilities and my knowledge is light at best.

We are using a Symantec NetBackup 5230 appliance and it is not completing Snapshots and backups after a reboot of the appliance. The error received is (2074) Disk volume is down. When performing a 'nbdevquery -listdv' I am seeing a status 'DOWN'. I performed a '-state UP' command and it looked like it took successfully. This did not work so I tried shutting down and restarting the NetBackup service. This too did not work. I rebooted the appliance and this also did not help. After some more research, I went to the web console and 'Appliance Diagnostics Center' where I ran a 'Check Disk Configuration'. Received 'AdvancedDisk storage check complete' in the first section and 'Following MSDP disk volumes are down:' with mine listed. I perform the requested reset and it tells me they have been reset successfully. I confirm by immediately doing 'nbdevquery -listdv' and it shows as 'UP' for just about 10 seconds before it once again begins showing as 'DOWN'. Can someone provide a little insight here as I think I am getting very close to a resolution. Haven't captured the site backups  in over a week at this point.

Thanks for any help!

7.7
Linux
  • Marianne's avatar
    Marianne
    Level 6
    6 years ago

    How full is the MSDP pool? 

    Please check 'Free Space' and 'Use%' in nbdevquery -listdv -stype PureDisk -U -dp disk_pool_name output.

    Also check spoold.log and storaged.log in storage_path/log/spoold for errors.

    • BackupDan's avatar
      BackupDan
      Level 3
      6 years ago

      Thanks for the reply Marianne!

      The Use% is 54 and the total free space is nearing 6TB. I am searching for the logs you mentioned and will provide some additional information soon. Thanks again!

    • BackupDan's avatar
      BackupDan
      Level 3
      6 years ago

      I feel quite helpless and a bit embarrassed as I cannot figure out how to generate those logs from the Maintenance shell. I will continue to poke around but some specifics may be helpful.. Sorry