Forum Discussion

abdelmageed's avatar
4 years ago

(7640) The peer closed the connection

i have the fowlowing error 

(7640) The peer closed the connection

i access on the client side i do the foloowing 

#  sudo /usr/openv/netbackup/bin/goodies/netbackup stop 

#  sudo /usr/openv/netbackup/bin/goodies/netbackup start

and restart the job but it failed again 

 

*****************

Nov 10, 2020 1:28:06 PM - Error bpbrm (pid=15019) [PROXY] Connecting host: PDC-NBU01
Nov 10, 2020 1:28:06 PM - Error bpbrm (pid=15019) [PROXY] ConnectionId: {CDAC9408-2347-11EB-A8C6-0010E0DB439B}:OUTBOUND
Nov 10, 2020 1:28:06 PM - Error bpbrm (pid=15019) [PROXY] pid: 27745
Nov 10, 2020 1:28:06 PM - Error bpbrm (pid=15019) [PROXY] Received status: 7640 with message SSL connection was shutdown.
Nov 10, 2020 1:28:06 PM - Error bpbrm (pid=15019) [PROXY] Encountered error (PROXY_PROTOCOL_READING_JSON_LENGTH) while processing(ProxyProtocol).
Nov 10, 2020 1:28:06 PM - Error bpbrm (pid=15019) bpcd on UAT-IPOS01-bkp exited with status 7640: The peer closed the connection
Nov 10, 2020 1:31:26 PM - Error bpbrm (pid=15019) [PROXY] Connecting host: PDC-NBU01
Nov 10, 2020 1:31:26 PM - Error bpbrm (pid=15019) [PROXY] ConnectionId: {451A4CD8-2348-11EB-9B45-0010E0DB439B}:OUTBOUND
Nov 10, 2020 1:31:26 PM - Error bpbrm (pid=15019) [PROXY] pid: 27745
Nov 10, 2020 1:31:26 PM - Error bpbrm (pid=15019) [PROXY] Received status: 7640 with message SSL connection was shutdown.
Nov 10, 2020 1:31:26 PM - Error bpbrm (pid=15019) [PROXY] Encountered error (PROXY_PROTOCOL_READING_JSON_LENGTH) while processing(ProxyProtocol).
Nov 10, 2020 1:31:26 PM - Error bpbrm (pid=15019) cannot send mail because BPCD on UAT-IPOS01-bkp exited with status 61: the vnetd proxy encountered an error
Nov 10, 2020 1:31:27 PM - Info bpbkar (pid=0) done. status: 7640: The peer closed the connection
Nov 10, 2020 1:31:27 PM - end writing
The peer closed the connection.  (7640)

4 Replies

    • abdelmageed's avatar
      abdelmageed
      Level 3

      [linuxplus@UAT-IPOS01 ~]$ sudo /usr/openv/netbackup/bin/nbcertcmd -getCRL
      Failed to fetch certificate revocation list for PDC-NBU01. 8500: Connection with the web service was not established.
      Failed to fetch security level for PDC-NBU01. 8500: Connection with the web service was not established.
      EXIT STATUS 5978: Attempt to refresh certificate revocation list failed.

      • Marianne's avatar
        Marianne
        Level 6

        I have also asked for the following:

        Can you show us output of commands as per the article?
        On master:
        bptestbpcd -client UAT-IPOS01-bkp -verbose
        On client:
        bpclntcmd -pn -verbose -debug

        More documentation and logs that are needed to troubleshoot:

        https://www.veritas.com/support/en_US/article.100039945

        https://www.veritas.com/support/en_US/article.100039941

        Have you created log folders as per last doc and increased logging levels?

        I notice that you are using -bkp with the client name.
        Is PDC-NBU01 and UAT-IPOS01-bkp on the same subnet?
        Have backups worked before for this client?
        Or is this a new client that has never worked before?

    • abdelmageed's avatar
      abdelmageed
      Level 3

      [linuxplus@UAT-IPOS01 ~]$ sudo /usr/openv/netbackup/bin/goodies/netbackup stop
      stopping the NetBackup Discovery Framework
      stopping the NetBackup client daemon
      stopping the NetBackup network daemon
      [linuxplus@UAT-IPOS01 ~]$ sudo /usr/openv/netbackup/bin/goodies/netbackup start
      NetBackup network daemon started.
      NetBackup client daemon started.
      NetBackup SAN Client Fibre Transport daemon started.
      NetBackup Discovery Framework started.
      NetBackup Bare Metal Restore Boot Server daemon started.
      [linuxplus@UAT-IPOS01 ~]$ sudo /usr/openv/netbackup/bin/goodies/netbackup start
      NetBackup network daemon started.
      NetBackup client daemon started.
      NetBackup SAN Client Fibre Transport daemon started.
      NetBackup Discovery Framework started.
      NetBackup Bare Metal Restore Boot Server daemon started.
      [linuxplus@UAT-IPOS01 ~]$ /usr/openv/netbackup/bin/bpps -a
      NB Processes
      ------------
      root 2590 1 0 15:30 ? 00:00:00 /usr/openv/netbackup/bin/vnetd -proxy inbound_proxy -number 0
      root 2591 1 0 15:30 ? 00:00:00 /usr/openv/netbackup/bin/vnetd -proxy outbound_proxy -number 0
      root 2762 1 0 15:30 ? 00:00:00 /usr/openv/netbackup/bin/vnetd -standalone
      root 2768 1 0 15:30 ? 00:00:00 /usr/openv/netbackup/bin/bpcd -standalone
      root 2801 1 0 15:30 ? 00:00:00 /usr/openv/netbackup/bin/bpclntcmd -clean_old_logs
      root 2850 1 0 15:30 ? 00:00:00 /usr/openv/netbackup/bin/nbdisco
      root 2951 1 0 15:30 ? 00:00:00 /usr/openv/netbackup/bin/bmrbd
      root 2952 2951 0 15:30 ? 00:00:00 [bmrbd] <defunct>
      root 3244 1 0 15:32 ? 00:00:00 /usr/openv/netbackup/bin/vnetd -standalone
      root 3250 1 0 15:32 ? 00:00:00 /usr/openv/netbackup/bin/bpcd -standalone
      [linuxplus@UAT-IPOS01 ~]$