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IBSus's avatar
IBSus
Level 3
6 years ago

8.1.2 vxupdate Deployment failed with status 7226

Hi all!

Having some issues getting my clients upgraded to 8.1.2.  I successfully upgraded the Master Server and Media Servers a few weeks ago but upgrading the clients isn't going well.

I have spoken to support and they appear to have cut me off since telling them the upgrade succeeded when completely disabling McAfee endpoint protection.  Now I do agree that it appears more a McAfee issue as it worked when it was off but, I have followed all documents and have excluded everything Veritas recommends yet it still doesn't work.  I was expecting some help regarding the exclusions but they've told me to talk to McAfee and they have said they're not aware of any issues and that I need to apply the exclusions!

So, I am trying to find a solution so that I don't have to upgrade several hundred clients manually.  Disabling McAfee is not an option so I need to get this working with McAfee enabled.

-Manually upgrading on the client works fine, no issues at all
-We don't have any failure issues because of McAfee
-Logs have been looked at by Veritas Support but nothing found that could help, they first told me that they're aware vxupdate is broken and engineers are working on fixing it but then told me it was McAfee's fault.
-Deployment always ends with: 1: (7226) A supporting command failed. - no clue as to what though in the logs

Seems odd that we don't experience any issues with McAfee installed on all of our servers, during the last upgrade (7.5 to 7.7.2 using live update) there were also no issues.  

Not pointing the blame at either side, just trying to find a solution and hoping someone else may have come across it.

Appreciate any help!
Thanks

  • Hi
    I am facing the same issue 7226 ... Not started debugging it yet... for now searching forum...

    Anyone else faced this issue?

    • quebek's avatar
      quebek
      Moderator

      I did find below in <install_path>\netbackup\logs\nbinstallagent:

      11:43:27.000 [24044] <4> Found client_name value: [client_name_edited].
      11:43:27.000 [24044] <4> Found op value: [install].
      11:43:27.000 [24044] <4> Found package_name value: [nbclient_8.1.2_windows_x64.sja].
      11:43:27.000 [24044] <4> Found package_path value: [C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja].
      11:43:27.000 [24044] <4> Running from NBTMP...
      11:43:27.000 [24044] <4> Starting package installation.
      11:43:27.000 [24044] <2> Successfully created package extraction folder: [C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted].
      11:43:27.000 [24044] <2> Performing backlevel check on binary [nbliveup.exe], found backlevel=true
      11:43:27.000 [24044] <2> Backlevel extraction skipping verification: [C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja]->[C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted]
      11:43:28.000 [24044] <2> Successfully extracted [C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja] to [C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted].
      11:43:28.000 [24044] <4> Stopping all NetBackup processes except nbinstallagent.
      11:43:28.000 [24044] <16> nbstop not present at expected path: [C:\Program Files\Veritas\NetBackup\bin\nbstop.exe].
      11:43:28.000 [24044] <4> nbstop is not present. Using legacy procedure for stopping NetBackup processes.
      11:43:28.000 [24044] <2> Running service shutdown command: ["C:\Program Files\Veritas\NetBackup\bin\bpdown.exe" -f -v 2>&1].
      11:43:42.000 [24044] <2> Execution finished.
      11:43:42.000 [24044] <4> bpdown returned following output:
      11:43:42.000 [24044] <4> ------------------------------------------------------------
      11:43:42.000 [24044] <4>
      NetBackup 8.0 -- Shutdown Utility

      Shutting down services
      > NetBackup Deduplication Multi-Threaded Agent
      > NetBackup Deduplication Multi-Threaded Agent -- STOPPED
      > NetBackup Discovery Framework
      > NetBackup Discovery Framework -- STOPPED
      > NetBackup SAN Client Fibre Transport Service
      > NetBackup SAN Client Fibre Transport Service -- DISABLED
      > NetBackup Client Service
      > NetBackup Client Service -- STOPPED
      > NetBackup Legacy Client Service
      > NetBackup Legacy Client Service -- STOPPED
      > NetBackup Legacy Network Service
      > NetBackup Legacy Network Service -- STOPPED

      Shutting down robot control daemons

      Shutdown completed successfully.

      11:43:42.000 [24044] <4> ------------------------------------------------------------
      11:43:42.000 [24044] <4> Service shutdown successful.
      11:43:42.000 [24044] <2> Running command to identify NB processes: ["C:\Program Files\Veritas\NetBackup\bin\bpps.exe" -S].
      11:43:44.000 [24044] <2> Execution finished.
      11:43:44.000 [24044] <4> bpps 11616 0.000% 0.093 7.1M 2/13/19 11:43:42.892
      11:43:44.000 [24044] <2> bpps output shows [1] processes running.
      11:43:44.000 [24044] <4> Process [bpps], pid [11616], is no longer running.
      11:43:44.000 [24044] <4> Successfully stopped all NetBackup processes using legacy procedure.
      11:43:44.000 [24044] <4> Performing Windows client installation.
      11:43:44.000 [24044] <2> Populating Windows client answer file [silentinstall.resp].
      11:43:44.000 [24044] <2> Added answer file entry: [CLIENTNAME:client_name_edited].
      11:43:44.000 [24044] <2> Added answer file entry: [CLIENTSLAVENAME:client_name_edited].
      11:43:44.000 [24044] <2> Added answer file entry: [FINGERPRINT:edited_here_where_some_hex_numbers].
      11:43:44.000 [24044] <2> Added answer file entry: [INSTALLDIR:C:\Program Files\Veritas\].
      11:43:44.000 [24044] <2> Added answer file entry: [NETBACKUPCLIENTINSTALL:1].
      11:43:44.000 [24044] <2> Added answer file entry: [NUMERICINSTALLTYPE:1].
      11:43:44.000 [24044] <2> Added answer file entry: [RUN_BPDOWN:0].
      11:43:44.000 [24044] <2> Added answer file entry: [SILENTINSTALL:1].
      11:43:44.000 [24044] <4> Finished populating answer file
      11:43:44.000 [24044] <2> Running installation command: ["C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted\setup.exe" /CLIENT -s /REALLYLOCAL /RESPFILE:'silentinstall.resp'].
      11:44:24.000 [24044] <2> Execution finished.
      11:44:24.000 [24044] <2> =======Output from command=======


      =================================
      11:44:24.000 [24044] <4> Installation finished with status [1603].
      11:44:24.000 [24044] <2> agent_set_inherit_flag: Successfully set inherit flag 0 on 0000000000000194[vxupdate_stdout_socket].
      11:44:24.000 [24044] <2> agent_set_inherit_flag: Successfully set inherit flag 0 on 00000000000001F0[vxupdate_stderr_socket].
      11:44:24.000 [24044] <2> Running startup command: ["C:\Program Files\Veritas\NetBackup\bin\bpup.exe" -f -v 2>&1].
      11:44:26.000 [24044] <2> Execution finished.
      11:44:26.000 [24044] <4> Command returned following output:
      11:44:26.000 [24044] <4> ------------------------------------------------------------
      11:44:26.000 [24044] <4>
      NetBackup 8.0 -- Startup Utility

      Starting services
      > NetBackup Legacy Network Service
      > NetBackup Legacy Network Service -- STARTED
      > NetBackup Legacy Client Service
      > NetBackup Legacy Client Service -- STARTED
      > NetBackup Client Service
      > NetBackup Client Service -- STARTED
      > NetBackup SAN Client Fibre Transport Service
      > NetBackup SAN Client Fibre Transport Service -- DISABLED
      > NetBackup Discovery Framework
      > NetBackup Discovery Framework -- STARTED
      > NetBackup Deduplication Multi-Threaded Agent
      > NetBackup Deduplication Multi-Threaded Agent -- STARTED

      Start up completed successfully.

      11:44:26.000 [24044] <4> ------------------------------------------------------------
      11:44:26.000 [24044] <4> Successfully restarted NetBackup services.
      11:44:26.000 [24044] <2> Removed [C:\Program Files\Veritas\NetBackup\bin\nbliveup.exe].
      11:44:26.000 [24044] <16> Restored filename [C:\Program Files\Veritas\NetBackup\bin\nbliveup.exe.vxupdate.renamed] to [C:\Program Files\Veritas\NetBackup\bin\nbliveup.exe].
      11:44:26.000 [24044] <4> EXIT STATUS 7226
      11:44:26.000 [24044] <2> Performing terminating close of sock(496)
      11:44:26.000 [24044] <2> Performing terminating close of sock(404)

      NBU service on this box are running on user ID who is in administrators group on this box. When I did login to this box, created the silentinstall.resp file as in above logs and ran the same command it went on fine?

      "C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted\setup.exe" /CLIENT -s /REALLYLOCAL /RESPFILE:'silentinstall.resp'

      So why this could not finish successfully when started by deployment policy?! interesting... In the event log on this system I did not find anything interesting, only this:

      EVENTID 1042

      Ending a Windows Installer transaction: C:\Program Files\Veritas\NetBackup\Temp\nbclient_8.1.2_windows_x64.sja.extracted\\Veritas NetBackup Client.msi. Client Process Id: 11092.

      EVENTID 11708

      Product: Veritas NetBackup Client -- Installation operation failed.

      EVENTID 10001

      Windows Installer installed the product. Product Name: Veritas NetBackup Client. Product Version: 8.1.2. Product Language: 1033. Manufacturer: Veritas Technologies LLC. Installation success or error status: 0.

      In that user ID %temp% folder I did find some MSIxxx.log with return value 3 inside... but no clue what is the culrpit...

      I am attaching for those who can read it better to this thread...

       

      • IonutP's avatar
        IonutP
        Level 4

        Had the same issue so I would suggest to check :

        MSI (c) (54:10) [11:43:47:611]: Machine policy value 'DisableMsi' is 1