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robbiecookie11's avatar
robbiecookie11
Level 3
12 years ago
Solved

Backing up 7.6 clients with 7.5 master server - NetBackup

Hi guys,

I'm trying to protect a Windows Server 2012 Hyper-V box using NetBackup.

Our master server is running 7.5 however, I've only been able to install 7.6 on my Hyper-V server (running 1 Windows Server 2008 guest).

When trying to perform backups i'm getting this error 1: (13) file read failed .

 

Will I need to upgrade my master server to fix this problem or is there something else i can do to get this backup working?

 

Many thanks

Robbie

7.5
Agent for Microsoft Hyper-V
Backing Up
Backup and Recovery
Compatibility
Error messages
NetBackup
Windows Server (2003-2008)
  • RamNagalla's avatar
    RamNagalla
    12 years ago

    client version should not be highet than the base version that is installed on the Master server.

    so first i would fix the compatablity issue before i look into other... 

    http://www.symantec.com/business/support/index?page=content&id=TECH29677

2 Replies

  • RamNagalla's avatar
    RamNagalla
    Moderator
    12 years ago

    client version should not be highet than the base version that is installed on the Master server.

    so first i would fix the compatablity issue before i look into other... 

    http://www.symantec.com/business/support/index?page=content&id=TECH29677

  • Nicolai's avatar
    Nicolai
    Moderator
    12 years ago

    Agree with Nagalla - But I doubt the status 13 has something with with the difference in netbackup to do. Verify with bptestbpcd -client {name_of_client} first.

    http://www.symantec.com/docs/TECH42657

    Are you trying to run a agent based file system backup ?