Forum Discussion

KS2's avatar
KS2
Level 5
15 years ago
Solved

backup failign with error 58

I have checked all communication between master and client server. Everything is working fine. Added the host entires in host files of master and client server. When i go to host properties->clients , I am even able to connect to client that ensure that connectivity is fine. However, when backup runs it fails with error 58.

Any suggestions?

7.1.x and Earlier
Backing Up
Backup and Recovery
NetBackup
  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    15 years ago

    Is there a media server involved? Or do you only  have a master/media?

     

    What version of NetBackup?

     

    When you say you've tested comms, did you use bptestbpcd?

     

    Are there multiple IP's configured on the client/master?

  • J_H_Is_gone's avatar
    J_H_Is_gone
    Level 6
    15 years ago

    If windows check the services on the client and make sure they are running you may have to bounce them.

    and verify that reverse lookup is still good.

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    15 years ago

    Is there a media server involved? Or do you only  have a master/media?

     

    What version of NetBackup?

     

    When you say you've tested comms, did you use bptestbpcd?

     

    Are there multiple IP's configured on the client/master?

  • KS2's avatar
    KS2
    Level 5
    15 years ago

    @ Riaan - Media server is involved i have added host entires of media server as well.

    @J - Client service is running fine as I am able to connect to cleint thru host porperties.

  • pikachu's avatar
    pikachu
    Level 6
    15 years ago

    On the Client edit the bp.conf/registry and make sure that the SERVER entry includes that media server. First entry HAS to be the master server followed line by line every other media server that client is supposed to back up to.

     

    Still fails? Setup bpcd logging and re-run the job.

  • Andy_Welburn's avatar
    Andy_Welburn
    Level 6
    15 years ago

    Operating Systems and NetBackup versions for Master/Media/Client.

     

    Did you try bptestbpcd as suggested by Riaan?
    http://www.symantec.com/business/support/index?page=content&id=TECH42657

    Also, you may want to try:

    bpclntcmd -hn hostname
    bpclntcmd -ip ip_address
    http://www.symantec.com/business/support/index?page=content&id=HOWTO33053
    http://www.symantec.com/business/support/index?page=content&id=TECH50198

    & maybe even:
    nslookup hostname
    nslookup ip_address

    both ways!
     

  • pikachu's avatar
    pikachu
    Level 6
    15 years ago

    If you would have an error like that you would get a status code 23/24. Not a 58.

  • KS2's avatar
    KS2
    Level 5
    15 years ago

    Its netbackup 7.0.  I tried nslookup and bpclncmd commands also all are working and I am gettign expected outputs.

    Not able to find bptestbpcd command.

  • Andy_Welburn's avatar
    Andy_Welburn
    Level 6
    15 years ago

    STATUS CODE 58: Can't connect to client. Troubleshooting procedures for Status 58 errors.

    http://www.symantec.com/business/support/index?page=content&id=TECH68832

    "A status 58 error results from either a TCP SYN request sent to a client from the NetBackup (NBU) server that was not acknowledged or the server was not resolvable so a TCP SYN request was not sent. The majority of the causes of this issue are due to the client not listening on the BPCD or VNETD ports, the master server unable to resolve the client by hostname, or the client can not resolve the NBU server by its IP address. NBU clients running 6.x release, though it uses the vnetd daemon for incoming connections, it still requires bpcd to perform the hostname compare to authenticate the NBU server."

    Maybe I'm just mis-reading this?