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seantsai's avatar
seantsai
Level 3
5 years ago

backup is failing with error - no files specified in the file list  (112)

Hi experts,

We run daily backup for a client, now it is failing with error (112) no files specified in the file list.

Job details/Detailed Status:

2020/12/28 下午 03:40:15 - Info nbjm (pid=29696) starting backup job (jobid=1293860) for client kh-boprd3, policy BO_OS_File, schedule Inc 2020/12/28 下午 03:40:15 - Info nbjm (pid=29696) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=1293860, request id:{ECB48816-48DF-11EB-A7D7-A5F1C06B5717}) 2020/12/28 下午 03:40:15 - requesting resource  stu_disk_nbuasrv01 2020/12/28 下午 03:40:15 - requesting resource  nbuasrv01.NBU_CLIENT.MAXJOBS.kh-boprd3 2020/12/28 下午 03:40:15 - granted resource  nbuasrv01.NBU_CLIENT.MAXJOBS.kh-boprd3 2020/12/28 下午 03:40:15 - granted resource  MediaID=@aaaac;DiskVolume=PureDiskVolume;DiskPool=dp_disk_nbuasrv01;Path=PureDiskVolume;StorageServer=nbuasrv01;MediaServer=nbuasrv01 2020/12/28 下午 03:40:15 - granted resource  stu_disk_nbuasrv01 2020/12/28 下午 03:40:15 - estimated 3055424 kbytes needed 2020/12/28 下午 03:40:15 - begin Parent Job 2020/12/28 下午 03:40:15 - begin WOFB: Start Notify Script 2020/12/28 下午 03:40:15 - Info RUNCMD (pid=271062) started 2020/12/28 下午 03:40:15 - Info RUNCMD (pid=271062) exiting with status: 0 Operation Status: 0 2020/12/28 下午 03:40:15 - end WOFB: Start Notify Script; elapsed time 0:00:00 2020/12/28 下午 03:40:15 - begin WOFB: Step By Condition Operation Status: 0 2020/12/28 下午 03:40:15 - end WOFB: Step By Condition; elapsed time 0:00:00 2020/12/28 下午 03:40:15 - begin WOFB: Stream Discovery Operation Status: 112 2020/12/28 下午 03:40:30 - end WOFB: Stream Discovery; elapsed time 0:00:15 2020/12/28 下午 03:40:30 - begin WOFB: Stop On Error Operation Status: 0 2020/12/28 下午 03:40:30 - end WOFB: Stop On Error; elapsed time 0:00:00 2020/12/28 下午 03:40:30 - begin WOFB: End Notify Script 2020/12/28 下午 03:40:30 - Info RUNCMD (pid=271086) started 2020/12/28 下午 03:40:30 - Info RUNCMD (pid=271086) exiting with status: 0 Operation Status: 0 2020/12/28 下午 03:40:30 - end WOFB: End Notify Script; elapsed time 0:00:00 Operation Status: 112 2020/12/28 下午 03:40:30 - end Parent Job; elapsed time 0:00:15 no files specified in the file list  (112)

======MASTER LOG bptestbpcd -host kh-boprd3 -verbose==============

nbuasrv01:/home/maintenance # /usr/openv/netbackup/bin/admincmd/bptestbpcd -host kh-boprd3 -verbose

1 1 1

127.0.0.1:35886 -> 127.0.0.1:42472 PROXY 172.16.0.239:57571 -> 172.16.0.193:1556

127.0.0.1:56662 -> 127.0.0.1:53816 PROXY 172.16.0.239:52543 -> 172.16.0.193:1556

LOCAL_CERT_ISSUER_NAME = /CN=broker/OU=root@nbuasrv01.radiant.com.tw/O=vx

LOCAL_CERT_SUBJECT_COMMON_NAME = 4a3724c1-66fc-428a-b887-6eba2410b7e3

PEER_CERT_ISSUER_NAME = /CN=broker/OU=root@nbuasrv01.radiant.com.tw/O=vx

PEER_CERT_SUBJECT_COMMON_NAME = 24bcbd65-9e6a-40b9-9265-4cf02b72a51a

PEER_NAME = nbuasrv01

HOST_NAME = kh-boprd3.radiant.com.tw

CLIENT_NAME = kh-boprd3.radiant.com.tw

VERSION = 0x08100000

PLATFORM = win_x64

PATCH_VERSION = 8.1.2.0

SERVER_PATCH_VERSION = 8.1.2.0

MASTER_SERVER = nbuasrv01

EMM_SERVER = nbuasrv01

NB_MACHINE_TYPE = CLIENT

SERVICE_TYPE = VNET_DOMAIN_CLIENT_TYPE

PROCESS_HINT = 24bcbd65-9e6a-40b9-9265-4cf02b72a51a

 

 

2 Replies

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  • Marianne's avatar
    Marianne
    Level 6
    5 years ago

    seantsai 

    Please tell us more about the client, the type of backup and backup selection.
    At a minimum, show us the Policy config:

    on the master, run
    bppllist BO_OS_File -U

    We see in Job Details that Stream Discovery is failing:
    03:40:15 - begin WOFB: Stream Discovery Operation Status: 112

    bptestbpcd shows that comms with the client is good, so, you need to troubleshoot on the client to see why Stream Discovery is failing.

    Do you have any logs on the client?
    As a start, we need to check all of these logs:
    bpcd
    bpmount
    bpfis
    bpbkar (this might be empty as it does not seem as if the process got that far; maybe bpfis too)

    If the folders do not exist under <install-path>\netbackup\logs, create these folders and use Host Properties on the master to set logging level for this client to 3.
    Retry the backup. After next failure, copy each log to a .txt file with the process name (e.g. bpcd.txt) and upload the files as attachments.

    nbjm log on the master may also be useful, as per this link: https://www.veritas.com/support/en_US/doc/44037985-127664609-0/v15098640-127664609

    nbjm is a 'unified' log. This means that you must use vxlogview to view this log:
    So, to view entries for the last 15 minutes, run:
    vxlogview -o 117 -t 00:15:00
    (Please run this within 15 minutes of the job start time or else adjust the time.)

    PS:
    Please do not post in General Veritas forum - hardly anyone checks that forum for new posts.
    I have added this pinned post with links to product forums:

    PLEASE post product queries in the relevant forum! Links below....

  • Marianne's avatar
    Marianne
    Level 6
    5 years ago

    seantsai 

    I hope that you have received notification that your post was moved to the NetBackup forum?