Forum Discussion

Lotfi_BOUCHERIT's avatar
Lotfi_BOUCHERIT
Level 5
10 years ago

Backup jobs hang in just two clients

Hello everyone,

Here is my problem, we have a netbackup server acting as Master/Media server and about twenty clients running Windows and Linux as OS.

Recently, two servers with MS-WINDOWS backup policy, just hang and block the rest of backups till the backup window closes (ERR: 196).

I thought that might be a problem with the file mentioned in the task dialog box (current file) but everytime when i add the folder found in the previous state, it hangs in another folder.

For now, the two backup policies are stopped, but it is not a solution.

Can anyone help here please?

Thanks in advance, and i am available for any information.

Regards and respect.

 

NB:

  1. Master Server :
  2.            OS : Windows Server 2003
  3.            Netbackup version : 7.1 
  4. Clients :
  5.            OS : Windows Server 2008 (both of them)
  6.            Netbackup client version : 7.1
  7.            Backup policy : MS-Windows
  8.            Backup directive : ALL-LOCAL-DRIVES

 

Backing Up
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • sdo's avatar
    sdo
    Moderator
    10 years ago

    The screen shots and logs don't appear to tie up - the screen shots show jobs starting at 11:32, but the logs have nothing beyond 11:26.  And the job numbers from the screen shots do not match the job numbers in teh logs.

    In the bpbkar log, we see again:

    09:03:22.415: [5296.4560] <4> tar_backup_tfi::UpdateExcludeListWithVHD: INF - UpdateExludeListWithVHD begin

    ...then 25 minutes later:

    09:28:20.228: [5296.3664] <16> dtcp_write: TCP - failure: send socket (480) (TCP 10054: Connection reset by peer)
09:28:20.228: [5296.3664] <16> dtcp_write: TCP - failure: attempted to send 1 bytes
09:28:20.228: [5296.3664] <16> tar_base::keepaliveThread: INF - keepalive thread abnormal exit :14

    The bpbkar log doesn't appear to be very detailed.  Are you sure that you enabled a high level of logging on the client?

    .

    Maybe try a test again.  Clear the client logs, and capture screen shots to match the jobs, and then try the jobs again.  Wait 45 minutes, then capture client logs.  We don't really need screen shots.  Also would be very useful to have the media server bpbrm and bptm logs.

  • Lotfi_BOUCHERIT's avatar
    Lotfi_BOUCHERIT
    Level 5
    10 years ago

    Hello,

    Please, joint to this message, are my logs taken after 1h40 minutes of stuck backup job

    and please, take a look to this screen capture, showing how i enabled logging on my client :

    logging.JPG