Forum Discussion

nbustarter380's avatar
nbustarter380
Level 6
12 years ago
Solved

backups getting code 71 "none of the files in the files list exist"

Hi

 we are having an issue with a client’s sever backup  that is consistently getting code 17 “none of the files exist”

In the job details “detailed status” window I see the following

Prepmspfvs1.   TRV – object not found for the file system backup: System State

(7108) System call failed – Connection reset by peer (at child.c.1298)

(7108) unable to perform read from client socket, connection may have been broken

(7073) Media manager terminated by parent process

(46996) Could not send server status message

Done.state: 71: none of the files in the file list exist

 

Hardware information

Windows server 2008 64 bit

Symantec netbackup client 6.5.2  ( I know we need to upgrade the client)

NBU master server is 7.5

 

Thanks for any help

Backing Up
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    12 years ago

    Just W2008 or W2008 R2?

    Windows 2008 R2 is only supported as from NBU 6.5.5.

    There have been many issues with System State and/or Shadow Copy Components backups for W2008 that got fixed in NBU 7.1.0.2 and 7.1.0.3. So... you REALLY need to upgrade!

    Please upgrade client to 7.5 followed by latest patch (7.5.0.6 or 7.5.0.7) and let us know if problem persists.

    After upgrade, create all of these log folders on the client:
    bpcd bpbkar bpfis.

    We will need logs to troubleshoot if errors are seen after upgrade.

  • Marianne's avatar
    Marianne
    12 years ago

    You can always use newer NBU version to restore previous version backups.

    I have even seen 5.x backups being restored with NBU 7.x.

    Best to upgrade client and see if backup works.

    If not, you will at least be at a supported NBU version that can be logged with Symantec Support.

  • Mark_Solutions's avatar
    Mark_Solutions
    12 years ago

    If this is what it says then the answer is pretty easy - I assume your policy is something like:

    C:\

    System State

    If so then simply change the "System State" to "Shadow Copy Components" and it should then work

  • Mark_Solutions's avatar
    Mark_Solutions
    12 years ago

    The policy does explain it - i have seen this many times with 6.5 clients - System State for XP and WIndows 2000 - Shadow Copy Components for everything else - shouldnt be the case but it is

    Hope it goes ok now

9 Replies

  • RamNagalla's avatar
    RamNagalla
    Moderator
    12 years ago

    it looks like you are having some windows issue..

    check the below tech note

    http://www.symantec.com/business/support/index?page=content&id=TECH165537

    Cause



    Ran a wbadmin backup of systemstate C\:> wbadmin start systemstatebackup -backupTarget:f:

    wbadmin complains that there is no System Writer 

    vssadmin list writers shows other writers but  doesn't show System Writer

    Other working systems show System Writer

     

     

    Solution



    Reinstall Microsoft VSS System Writer on the affected System,

    Open Command Prompt as an administrator

    Run the following commands

    1.    cd c:\windows\system32
    2.    Takeown /f %windir%\winsxs\filemaps\* /a
    3.    icacls %windir%\winsxs\filemaps\*.*  /grant "NT AUTHORITY\SYSTEM:(RX)"
    4.    icacls %windir%\winsxs\filemaps\*.*  /grant "NT Service\trustedinstaller:(F)"
    5.    icacls %windir%\winsxs\filemaps\*.*  /grant "BUILTIN\Users:(RX)"

    After running the above commands I am able to see the system writer

    bpfis create -fim VSS -id test1 c:\ works

    System State and Shadow Copy Components are successful with correct byte count and we are able to see it in BAR GUI with all components.

    Reference : http://social.technet.microsoft.com/Forums/en-US/windowsbackup/thread/b5236028-4bfe-400c-90e2-b6d40b08e776

     

  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    Just W2008 or W2008 R2?

    Windows 2008 R2 is only supported as from NBU 6.5.5.

    There have been many issues with System State and/or Shadow Copy Components backups for W2008 that got fixed in NBU 7.1.0.2 and 7.1.0.3. So... you REALLY need to upgrade!

    Please upgrade client to 7.5 followed by latest patch (7.5.0.6 or 7.5.0.7) and let us know if problem persists.

    After upgrade, create all of these log folders on the client:
    bpcd bpbkar bpfis.

    We will need logs to troubleshoot if errors are seen after upgrade.

  • nbustarter380's avatar
    nbustarter380
    Level 6
    12 years ago

    Hi Nagalla and Marianne Thank you for your responses.

     

    Nagalla, I will take a look at that solution.

     

    Marianne,

    It's a Windows 2008 Service Pack 2 and yes we are planning to upgrade these client's servers as we are still backing some up using the 6.5 client.

     

    The reason why we didn't upgrade some of these to the 7.5 client when we started to back them up is we were concerned that it would be a issue if they needed a restore from data that was originally backed up using the 6.5 client.

    btw - Could there be a issue if a client was upgraded from 6.5 to 7.5.0.6 and a restore was requested  of data that was backed up when it had the 6.5 client on? I was told there could be a issue. upgrade sometime and we will.

    I will upgrade this particular client sooner. 

     

    Thanks again for your responses

     

     

     

     

     

     

  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    You can always use newer NBU version to restore previous version backups.

    I have even seen 5.x backups being restored with NBU 7.x.

    Best to upgrade client and see if backup works.

    If not, you will at least be at a supported NBU version that can be logged with Symantec Support.

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    If this is what it says then the answer is pretty easy - I assume your policy is something like:

    C:\

    System State

    If so then simply change the "System State" to "Shadow Copy Components" and it should then work

  • nbustarter380's avatar
    nbustarter380
    Level 6
    12 years ago

    Thanks Marianne, thats good to know I appreciate that information.  I will upgrade.

     

    Hi Mark Thank you,

    Yes, as matter of fact the policy is set like that except it's in reverse

    System State:\    <<<not sure if i needed the slash its in there

    C:\

    I will make that change as well as the upgrade.

    Thanks again for all the responses

     

     

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    The policy does explain it - i have seen this many times with 6.5 clients - System State for XP and WIndows 2000 - Shadow Copy Components for everything else - shouldnt be the case but it is

    Hope it goes ok now

  • nbustarter380's avatar
    nbustarter380
    Level 6
    12 years ago

    Hi Nagalla, Marianne and Mark, thanks for your responses I really appreciate it.

    We are planning to upgrade the 6.5 servers soon

    Mark,

    This change worked >> the "System State" to "Shadow Copy Components"

    Thanks again,

    Best Regards