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LucSkywalker195's avatar
LucSkywalker195
Level 4
12 years ago
Solved

BMRERR errors

I have a Linux VM that I have to backup within the VM and I'm trying to collect BMR data for it. Any help you can give me I really appreciate. Thanks eveyone!

OS: Linux 2.6.18-348.6.1.el5 #1 SMP Fri Apr 26 09:21:26 EDT 2013 x86_64 x86_64 x86_64 GNU/Linux

Client version: NetBackup-RedHat2.6.18 7.5

PID job details:

7/16/2013 3:41:53 PM - begin Stream Discovery, BMR Save

7/16/2013 3:41:55 PM - started process bpbrm (6765)

7/16/2013 3:41:58 PM - collecting BMR information

7/16/2013 3:41:58 PM - connecting

7/16/2013 3:41:58 PM - connected; connect time: 00:00:00

7/16/2013 3:41:58 PM - transferring BMR information to the master server

7/16/2013 3:41:58 PM - connecting

7/16/2013 3:41:58 PM - connected; connect time: 00:00:00

7/16/2013 3:42:02 PM - Error bpbrm(pid=6765) BMRERR: Received BMR error: Failed to import Config file. (1)

7/16/2013 3:42:02 PM - Error bpbrm(pid=6765) BMRERR: Received BMR error: Failed sending the discovery. (1)

7/16/2013 3:42:02 PM - Error bpbrm(pid=6765) BMRERR: Received BMR error: BMR information discovery failed. (1)

7/16/2013 3:42:02 PM - Info bmrsavecfg(pid=0) done. status: 1: the requested operation was partially successful

7/16/2013 3:42:02 PM - end writing Status 1

 

vxlogcfg -a -p 51216 -o 111 -s DebugLevel=6 -s DiagnosticLevel=6

bmrsavecfg -infoonly

vxlogview -p 51216 -i 121 -d all -t 00:10:00

07/19/2013 10:45:02.832 [Debug] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 1 [fileAttribsCommon.cpp:IsFileReadableCommon()] Could not do stat on file /usr/openv/netbackup/baremetal/client/data/ClientCustomFiles

07/19/2013 10:45:04.564 [Debug] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 1 [bmrSystemCommon.cpp:BmrSystemCommon()] Child process pid=24023 exited with non-zero status=1

07/19/2013 10:45:04.564 [Diagnostic] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.

07/19/2013 10:45:05.332 [Debug] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 1 [bmrSystemCommon.cpp:BmrSystemCommon()] Child process pid=24075 exited with non-zero status=1 07/19/2013 10:45:05.332 [Diagnostic] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.

07/19/2013 10:45:05.341 [Debug] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 1 [bmrSystemCommon.cpp:BmrSystemCommon()] Child process pid=24076 exited with non-zero status=1

07/19/2013 10:45:05.341 [Diagnostic] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.

07/19/2013 10:45:05.790 [Debug] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 1 [bmrSystemCommon.cpp:BmrSystemCommon()] Child process pid=24131 exited with non-zero status=1

07/19/2013 10:45:05.790 [Diagnostic] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.

07/19/2013 10:45:05.794 [Debug] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 1 [bmrSystemCommon.cpp:BmrSystemCommon()] Child process pid=24132 exited with non-zero status=1

07/19/2013 10:45:05.794 [Diagnostic] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.

07/19/2013 10:45:05.799 [Debug] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 1 [bmrSystemCommon.cpp:BmrSystemCommon()] Child process pid=24133 exited with non-zero status=1

07/19/2013 10:45:05.799 [Diagnostic] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.

07/19/2013 10:45:05.804 [Debug] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 1 [bmrSystemCommon.cpp:BmrSystemCommon()] Child process pid=24134 exited with non-zero status=1

07/19/2013 10:45:05.804 [Diagnostic] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.

07/19/2013 10:45:05.809 [Debug] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 1 [bmrSystemCommon.cpp:BmrSystemCommon()] Child process pid=24135 exited with non-zero status=1

07/19/2013 10:45:05.809 [Diagnostic] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.

07/19/2013 10:45:05.814 [Debug] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 1 [bmrSystemCommon.cpp:BmrSystemCommon()] Child process pid=24136 exited with non-zero status=1

07/19/2013 10:45:05.814 [Diagnostic] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 2 V-128-128 [CSaveCfgFile.cpp:execute()] Failed to configure VxVM.

07/19/2013 10:45:05.814 [Debug] NB 51216 bmrcommon 128 PID:23317 TID:1 File ID:121 [No context] 1 [fileAttribsCommon.cpp:IsFileExecutableCommon()] Could not do stat on file /opt/VRTSvcs/bin/hares

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  • LucSkywalker195's avatar
    LucSkywalker195
    12 years ago

    Answer is from Scott Austin at Symantec. Hopefully they'll find a way to address this in version 7.6!

    The client is using /dev/vda for it's disk or virtual disk alpha. BMR does not support the use of virtual disk objects. We need XEN to use /dev/sda for BMR to work as intended.

    Issue

    Backups fail for BMR RedHat client due to a failure with the importing of the client collected information (bundle.dat).

    Error

    Job Details:

    2/15/2013 15:31:20 - Error bpbrm (pid=4791) BMRERR: Received BMR error: Failed to import Config file. (1)

    2/15/2013 15:31:20 - Error bpbrm (pid=4791) BMRERR: Received BMR error: Failed sending the discovery. (1)

    2/15/2013 15:31:21 - Error bpbrm (pid=4791) BMRERR: Received BMR error: BMR information discovery failed. (1)

    bmrd (OID 119) log:

    2/15/2013 15:31:05.446 [stringManipulation.cpp:GetFieldFromLine()] Exiting, line=275 field=/dev/vda: rc=0

    2/15/2013 15:31:05.524 [ParseFdisk.cpp:ParseFdisk()] Unable to find the disk object for disk /dev/vda

    2/15/2013 15:31:05.524 [ParseFdisk.cpp:ParseFdisk()] Exiting, line=201

    2/15/2013 15:31:05.524 V-128-22 [ParseClientInformation.cpp:ParseClientInformation()] Parser returned with non-zero return code = 1, OutputType = FDISK_NUM

    2/15/2013 15:31:05.555 [ParseClientInformation.cpp:ParseClientInformation()] Critical function failed. OutputType = FDISK_NUM.

    2/15/2013 15:31:05.555 [ParseClientInformation.cpp:ParseClientInformation()] Exiting in ../ParseClientInformation.cpp at 695.

    2/15/2013 15:31:05.555 V-128-18 [ImportCfg.cpp:ImportConfig()] unable to parse client information

    Environment

    NetBackup BMR 7.5.X Master

    NetBackup BMR 7.5.x RedHat client

    Cause

    The behavior listed up top is caused by the device paths (/dev/vda) configured on the RedHat client being backed up to collect BMR information. NetBackup BMR is not able to handle this devcie path, resulting in failure.

    TECH203050

    Again with the log file We where able to find out exactly why this was failing. It's not that we do not support the use of XEN it's the way it's emulating hardware is the issue.

17 Replies

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  • mandar_khanolka's avatar
    mandar_khanolka
    Level 6
    12 years ago

    DO you have VxVM, VxFS configured on your NB client?

    What is NB client version? What is RHEL version?

    Thanks.

    Mandar

  • thesanman's avatar
    thesanman
    Level 6
    12 years ago

    I have a similar issue at the moment.  v7.5.0.5 Master, Media and Client on RHEL v6.3.  3 servers build from same OS "build image", 2 work fine (bmr save config) but the 3rd fails.  I has much larger disk volumes (2.4TB) and is running Oracle but that's about it.  I have even moved to the v7.5.0.6 client with no luck.

    I do not appear to have VxVM or VxFS installed or configured.

    I have a case open with Symantec about it.

  • mandar_khanolka's avatar
    mandar_khanolka
    Level 6
    12 years ago

    Thanks for contacting symantec support for your issue. Hopefully the issue will be trivial to solve.

    Thanks.

    Mandar

     

     

  • LucSkywalker195's avatar
    LucSkywalker195
    Level 4
    12 years ago
    This is running: OS: Linux 2.6.18-348.6.1.el5 #1 SMP Fri Apr 26 09:21:26 EDT 2013 x86_64 x86_64 x86_64 GNU/Linux Netbackup Client version: 7.5.0 Veritas file system is not installed or configured.
  • LucSkywalker195's avatar
    LucSkywalker195
    Level 4
    12 years ago
    I think this has to do with Red Hat virtualization technology. Their Netbackup 7.5 guide carefully states how to backup a VM client and restore it and they explcitly left out BMR as an option. It is possible on the virtualization server, but not the clients. I'll update with any more information I can find. Interesting stuff.
  • mandar_khanolka's avatar
    mandar_khanolka
    Level 6
    12 years ago

    Are you using Linux KVM based guest VM and trying to protect it using BMR enabled policy?

    Thanks.

    Mandar

  • thesanman's avatar
    thesanman
    Level 6
    12 years ago

    In my case I suspect not; it's been escalated to backline where they have found a disk info command is not being run or failing.  I am awaiting an update.

  • mandar_khanolka's avatar
    mandar_khanolka
    Level 6
    12 years ago

    Yet BMR does not support RHEL protection running on KVM based guest VM.

    To know more on BMR virtualization support, please refer below link containing the SCL PDF document:

    http://www.symantec.com/business/support/index?page=content&id=TECH127089

    Thanks.

    Mandar