bpbkar32 Process with High CPU Utilization

Hi Guys,

I have a problem in my environment, where the Kernel from S.O is finishing some Netbackup process. I contacted S.O Team and they told me that kernel is finishing the process because are with high cpu utilization.

Recently I did the upgrade from NBU version 7.6.0.4 to 7.6.1.1. My environment is totaly for Vmware backups, almost nine hundred VMs, and these run on weekends.

For this version 7.6.1.1 there is a EBB for vmware backups but this was applied, referenced in the article :  http://www.symantec.com/docs/TECH230113

When the backup windows starts, some backups completes with success, but most of backups fail.

My Environment

Master Server Type: Vmware
Windows Server 2008 R2 Enterprise SP1
Processor 4 processors 16 cores
Memory 32GB
NBU Version 7.6.1.1

Attached some logs, below follow messages from event viewer. Can you help me?

Event ID 7011

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NetBackup Job Manager service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NetBackup Request Daemon service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NetBackup Indexing Manager service.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NetBackup Discovery Framework service

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the VMTools service.

 

Thanks.

Thiago