Forum Discussion

amit30's avatar
amit30
Level 4
12 years ago
Solved

Bpcd issue.

Hi All,

 

Im my environment one of the server backup is failling with EC 58.

 

I am able to ping , able to telnet to bpcd port from both master to cilent and client to master.

But when i check with bptestbpcd it's not connecting giving error (46).

 

Please help

Backup and Recovery
Linux
NetBackup
  • Marianne's avatar
    Marianne
    12 years ago

    Please ALWAYS select or mention NBU versions as well as OS.

    Up to NBU 7.0, connection both ways will by default try port 13724 (vnetd).
    As from 7.1, PBX is used by default (port 1556).

    As mentioned above, it seems as if client cannot resolve server IP address to a hostname that appears in client's SERVER list.
    bpcd log will confirm.

    So, check bpcd log for incoming IP address from media server.
    Next you will see how (if) Client is resolving IP address to hostname.
    Following this the client will compare resolved hostname to list of known servers.
    Please bear in mind that SERVER entry must match resolved name exactly.

5 Replies

  • Possible's avatar
    Possible
    Level 6
    12 years ago

    * The server is not listed on the client as a valid server.
    * The client was configured to require encrypted backups, but the encryption attribute for the backup policy on the server was not selected.
    * The evaluation license for the NetBackup Encryption product has expired on the server, but the NetBackup client was configured to require encrypted backups. As a result, the server tries to make a non-encrypted backup of the client. Since the client is configured to require encryption, the backup failed.

     

  • pri3006's avatar
    pri3006
    Level 4
    12 years ago

    A technote expanding on what Gary_S mentioned:

     

    http://www.symantec.com/business/support/index?page=content&id=HOWTO34932

  • NBU35's avatar
    NBU35
    Level 6
    12 years ago

    Please provide bpcd logs and also some information regarding your servers OS, Netbackup Version.

     

    Also check if entries of all interfaaces of master and client are listed in bp.conf ?

    also check for name resolution issues.

  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    Please ALWAYS select or mention NBU versions as well as OS.

    Up to NBU 7.0, connection both ways will by default try port 13724 (vnetd).
    As from 7.1, PBX is used by default (port 1556).

    As mentioned above, it seems as if client cannot resolve server IP address to a hostname that appears in client's SERVER list.
    bpcd log will confirm.

    So, check bpcd log for incoming IP address from media server.
    Next you will see how (if) Client is resolving IP address to hostname.
    Following this the client will compare resolved hostname to list of known servers.
    Please bear in mind that SERVER entry must match resolved name exactly.