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C_Moisan's avatar
C_Moisan
Level 4
10 years ago
Solved

Catalogue backup failing

Hello. I am testing 7.6.1.1 in my lab and I'm having a problem with my catalog backups. They are failing with a code 96 (unable to allocate new media for backup, storage unit has none available(96)). I compared with my production master and the policy is configured exactly the same. One thing that I can see being different is when the backup starts, the media server is the master itself. The thing is, the master is only active for disk and we want it to stay that way. The storage units are not using the master as media server so I don't understand that behavior... Anyone ever saw something like that?

 

Thanks!

7.6
Backing Up
Backup and Recovery
Linux
NetBackup
Troubleshooting
  • Marianne's avatar
    Marianne
    10 years ago

    Check output of available_media on the lab master.

    The robot in the STU needs media of the correct density (that matches STU density and tape drive density) in Catalog_Backup pool or in Scratch pool (if defined).

7 Replies

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    What storage units do you have in the lab?

    Which STU is selected in Catalog Backup policy?

    If you have a disk STU in the lab, you need to select it explicitly in the policy.
    Any Available setting (default) will not work for Basic Disk.
    Disk STUs have a default setting of 'On Demand Only'. This means that STU must be explicitly selected.

  • C_Moisan's avatar
    C_Moisan
    Level 4
    10 years ago

    I have 2 storage units and they are both tape STU. I have an STU group but I am using a specific STU in this case. I don't have a disk STU.

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    Check output of available_media on the lab master.

    The robot in the STU needs media of the correct density (that matches STU density and tape drive density) in Catalog_Backup pool or in Scratch pool (if defined).

  • C_Moisan's avatar
    C_Moisan
    Level 4
    10 years ago

    Here is the available_media output:

    media   media   robot   robot   robot   side/   ret    size     status/
     ID     type    type      #     slot    face    level  KBytes    multiplexed
    ----------------------------------------------------------------------------
    CatalogBackup pool

    DataStore pool

    NetBackup pool

    BN0866     DLT   TLD      0        9      -       1   46674445     ACTIVE
    BN0870     DLT   TLD      0        8      -       1   27214790     ACTIVE
    BN3488     DLT   TLD      0        7      -       1   71398706     ACTIVE
    M13113     DLT   TLD      0        6      -       1   77654486     ACTIVE
    M13340     DLT   TLD      0        5      -       1     175522     ACTIVE
    Q30019     DLT   TLD      0        4      -       0  185648626     ACTIVE
    Q30031     DLT   TLD      0        3      -       0  113754990     ACTIVE
    Q30034     DLT   TLD      0        2      -       0  173574993     ACTIVE
    Q30056     DLT   TLD      0        1      -       0   89198261     ACTIVE
    BN0869     DLT   TLD      0       10      -       -          -  AVAILABLE
    M13039     DLT   TLD      0       11      -       -          -  AVAILABLE
    M13229     DLT   TLD      0       12      -       -          -  AVAILABLE
    Q30963     DLT  NONE      -        -      -       -          -  AVAILABLE
    Q30968     DLT  NONE      -        -      -       -          -  AVAILABLE
    Q30975     DLT  NONE      -        -      -       -          -  AVAILABLE
    Q30976     DLT  NONE      -        -      -       -          -  AVAILABLE
    Q30977     DLT  NONE      -        -      -       -          -  AVAILABLE
    Q30979     DLT  NONE      -        -      -       -          -  AVAILABLE
    Q30969     DLT  NONE      -        -      -       0 2965139996     FROZEN

    None pool

    Scratch pool

    Q30965     DLT  NONE      -        -      -       -          -  AVAILABLE
    Q30966     DLT  NONE      -        -      -       -          -  AVAILABLE
    Q30978     DLT  NONE      -        -      -       -          -  AVAILABLE

    Vault_catalogue pool

     

    The other policies work flawlessly, by the way. It's just the catalog backup that doesn't work and it really seems to be related to the fact that it's using the master as a media server even though it shouldn't...

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    You don't have any tapes in CatalogBackup pool and Scratch tapes are not in the robot.

  • C_Moisan's avatar
    C_Moisan
    Level 4
    10 years ago

    Ok, I spoke with my colleague and some of those tapes are from another incarnation of the lab... So I guess there is no scratch available to be put in the catalogue pool. We removed the old tapes and put some in the scratch pool and it worked. Thanks for letting me know about the available_media command!

    Thanks!

  • Pritesh_Pisal's avatar
    Pritesh_Pisal
    Level 5
    10 years ago

    HI

    you have following tape available either move one tape in CatalogBackup pool or move them into scratch pool to pickup automatically 

     

    BN0869     DLT   TLD      0       10      -       -          -  AVAILABLE
    M13039     DLT   TLD      0       11      -       -          -  AVAILABLE
    M13229     DLT   TLD      0       12      -       -          -  AVAILABLE