Forum Discussion

asim2020's avatar
asim2020
Level 2
5 years ago

Certificate License

Dear Members,

Recently we purchased Veritas Netbackup 8.2 for our company.

Actually, i am trying to download NetBackup Linux agent from my.veritas.com but couldn’t get it because my id is still not yet registered.

I already have Certificate file with VEM #, Entitlement ID and purchase order but couldn’t register with my ID

Can anyone please guide me how can i download required agents from veritas site?

Thanks
8.1.2
  • EthanH's avatar
    EthanH
    5 years ago

    I'd recommend contacting your Veritas sales rep for assistance with VEMS issues. If you've just recently purchased NBU, there may be legitimate reasons why your ID has not been registered yet.

  • EthanH's avatar
    EthanH
    Level 4
    5 years ago

    I'd recommend contacting your Veritas sales rep for assistance with VEMS issues. If you've just recently purchased NBU, there may be legitimate reasons why your ID has not been registered yet.

    • asim2020's avatar
      asim2020
      Level 2
      5 years ago
      Thanks Ethan for your response.

      The all i can see is their phone number on site to contact.... any possibility to get their veritas support mail address or contact them through online chat.

      God bless you....
      • EthanH's avatar
        EthanH
        Level 4
        5 years ago

        Your company may already have an account that is registered for use with VEMS. If you are not sure who your Veritas rep is, I'd recommend contacting your manager or director and letting them know of your issue. They'll likely have the contact information you need.