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  • Stumpr2's avatar
    Stumpr2
    Level 6
    16 years ago
    How to obtain the installation source download and license keys for NetBackup Server, NetBackup Enterprise Server, and components.
    http://support.veritas.com/docs/308850

    Licensing
    NetBackup license keys and downloads can be obtained by following the steps in the videos found at the links below.

    For new product license keys:
     https://licensing.symantec.com/NP-video/New_Purch.html

    For product version upgrade license keys:
     https://licensing.symantec.com/VU-video/VU_process.html

    Frequently asked questions (FAQs) about Software Version Upgrades:    http://www.symantec.com/business/products/licensing/upgrades/faq.jsp

    NetBackup License Deployment Analysis:
    NetBackup License Deployment Analysis service is available through the following avenues:
     
    • A customer can request a Deployment Analysis through the Symantec account team
    • A customer can request a Deployment Analysis directly by e-mailing:  SDA_tools@symantec.com

    Additional Helpful Links:
    Product Activation & Licensing Keys site:
     http://www.symantec.com/enterprise/licensing/activation/index.jsp

    Licensing Portal User Guide:
     http://www.symantec.com/LicensingPortalHelp

    As Technical Support does not have access to licensing information, Technical Support is not able to provide direct assistance with application licensing.  If assistance is required with licensing, please contact a regional Customer Care representative.  The number for the US and Canada is 1-800-721-3934.  To obtain a Customer Care phone number for other regions around the world, please visit Customer Care Assistance & Information at    http://www.symantec.com/enterprise/support/assistance_care.jsp


    Downloads
    The installation source for all NetBackup Enterprise Server, NBU PureDisk, NBU RealTime, and components can be obtained via FileConnect.  

    Download locations:
       * Symantec File Connect:    http://fileconnect.symantec.com
     
    Symantec FileConnect - List of Available Products:    http://www.symantec.com/downloads/fileconnect/index.jsp
          This index is arranged by
                          * Product family
                          * Within each product family, by language.

    A serial number is required to initiate the software download through FileConnect.   This serial number is specific to the FileConnect site and is not the product license key.  The serial number will either come with an upgrade or purchase letter.

    If this information is not available, a serial number it can be procured from:

                Symantec Licensing Portal:
                 https://licensing.symantec.com/acctmgmt/index.jsp
                or request a FileConnect serial number through Symantec Customer Care:
                 http://www.symantec.com/enterprise/support/assistance_care.jsp

    Because application downloads require access to licensing information to which Technical Support does not have, Technical Support is not able to provide assistance with application downloads.   If assistance is required with either of the two download locations, please review the licensing PDF documents as referenced in the Licensing section above.  

    If installing NetBackup 6.5 or 6.0 GA the Release Updates can be obtained via the Support website and are listed here:
     http://support.veritas.com/docs/315276

    If further assistance is required, please contact a regional Customer Care representative.  The number for the US and Canada is 1-800-721-3934. To obtain a Customer Care phone number for other regions around the world please visit Customer Care Assistance & Information at    http://www.symantec.com/enterprise/support/assistance_care.jsp
     

  • Anonymous's avatar
    Anonymous
    16 years ago
    You need a serial number to access the 6.5 software binaries on fileconnect. Install those first and then apply updates. NetBackup software is not widely available for download.

    Where/How to download licensed NetBackup 6.5 software.
    http://seer.entsupport.symantec.com/docs/308714.htm

    How to obtain the installation source download and license keys for NetBackup Server, NetBackup Enterprise Server, and components.
    http://seer.entsupport.symantec.com/docs/308850.htm

    This article contains information about upgrade requirements and the entire listing for all NetBackup Server, NetBackup Enterprise Server download lists available for 6.x and 6.x.x, including NetBackup Agents and Options.
    http://seer.entsupport.symantec.com/docs/315276.htm

    About the NetBackup media kit
    http://seer.entsupport.symantec.com/docs/314821.htm

    Ubuntu 8.04 and Debian 4 are now supported as a client in NetBackup 6.5.2. This document covers a few known issues when using Ubuntu 8.04 or Debian 4 as a client with NetBackup 6.5.2.
    http://seer.entsupport.symantec.com/docs/308593.htm


    Consult here for the supportability of your OS and which client binaries are needed to back it up.
    NetBackup (tm) 6.x Operating System Compatibility List (Updated January 12 2010)
    http://seer.entsupport.symantec.com/docs/325328.htm