Forum Discussion

gustav's avatar
gustav
Level 5
10 years ago

Client side de-dup issue

I backup many clients all have a similar config. They use Client side de dup and backup up to a centralised puredisk pool.

Two clients are giving me the same error and I am having a lot of trouble backing them up.

They are windows 2008 clients.

The error I always get is bpbkar waited for empty buffers xxx times, delayed xxxtimes. Then the job fails with a 14 file write failed error.

I backup 328 clients all others are fine.

Master Server and client version is 7.1.0.4.

 

Can anyone help?

7.1.x and Earlier
Agents
Backing Up
Backup and Recovery
Error messages
NetBackup
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    10 years ago

    Still memory issue on the client.

    The touch files on the media server is just making the media server wait longer before giving up.

  • watsons's avatar
    watsons
    Level 6
    10 years ago

    These 2 clients, what are their differences with other clients? 

    Less memory? Too many applications running - higher load? Note that client dedup requires the client to perform the dedup so the client needs to meet certain "standard". 

    Check this out: https://www-secure.symantec.com/connect/forums/host-requirements-client-side-deduplication

  • gustav's avatar
    gustav
    Level 5
    10 years ago

    They are all on 7.1.04, all have same memory and build as working clients.

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    Please post job details and clients' bpbkar logs as requested earlier.

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago

    Is there a firewall between the client and media and/or master server?

    Check that ports 10082 and 10102 are open in both directions.
    Also verify that Windows firewall on client is turned off.

    You will also need bptm log on media server since we see in Job details that bptm process is reporting error 2060017 and  2060005.