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gustav's avatar
gustav
Level 5
10 years ago
Solved

Client side de-dup issue

I backup many clients all have a similar config. They use Client side de dup and backup up to a centralised puredisk pool.

Two clients are giving me the same error and I am having a lot of trouble backing them up.

They are windows 2008 clients.

The error I always get is bpbkar waited for empty buffers xxx times, delayed xxxtimes. Then the job fails with a 14 file write failed error.

I backup 328 clients all others are fine.

Master Server and client version is 7.1.0.4.

 

Can anyone help?

  • Still memory issue on the client.

    The touch files on the media server is just making the media server wait longer before giving up.

  • Do you have bptm log on the media server?

    As per my post of 2 days ago:

    You will also need bptm log on media server since we see in Job details that bptm process is reporting error 2060017 and  2060005.

  • Also have a look at this Technote:

        http://www.symantec.com/docs/TECH206337

     

     

  • All those touch files are already on Media server with same values.

  • Still memory issue on the client.

    The touch files on the media server is just making the media server wait longer before giving up.