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Bendoumah_Abdel's avatar
Bendoumah_Abdel
Level 4
13 years ago
Solved

communication issues after /usr/openv/netbackup/bin/update_clients

Hi everyone,

 

after executing /usr/openv/netbackup/bin/update_clients some clients are not backed  up showing me error 58 can't connect to client any idea?

 

best regards.

7.5
Backup and Recovery
NetBackup
  • Vickie's avatar
    Vickie
    13 years ago

     

    Below error from the logs shared, shows that there is free block/space issue under file system "/var" on the client. Clean the "/var" file system  and then try
     
    ( ## Verifying disk space requirements.
    WARNING:
        The /var filesystem has 0 free blocks. The current installation requires 209 blocks, which includes a required 150 block buffer for open deleted files. 209 more blocks are needed. )
     
    Or as mentioned earlier, copy "/usr/openv/" file system from same type of server for which backup running fine. It would be helpful to get it resolved.

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  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    13 years ago

    Sounds like somethimng may have gone wrong - you need to check those clients to ensure that their NetBackup daemons are running.

    What output did you get when you ran the command?

  • RamNagalla's avatar
    RamNagalla
    Moderator
    13 years ago

    when you run the /usr/openv/netbackup/bin/update_clients, did you see update successfull output?

    if update got failed there is a possiblity of corrept netbackup in client, which need end up with re-installing the netbackup client.

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago
    What did you answer to 'update bp.conf' question? Check failing clients' bp.conf files if all media servers are still there. Ensure bpcd log folder exists on these clients. After next failure, copy bpcd log on one of these clients to bpcd.txt and post as File attachment.
  • Bendoumah_Abdel's avatar
    Bendoumah_Abdel
    Level 4
    13 years ago

    Hi Marianne,

    is this the right path of the directory : /usr/openv/netbackup/logs/bpcd??

    best regards.

  • Bendoumah_Abdel's avatar
    Bendoumah_Abdel
    Level 4
    13 years ago

    Hi, 

    this is an output of the policy jib:

     

     

    02/19/2013 10:52:19 - Info nbjm (pid=13882) starting backup job (jobid=88523) for client prod1-kcc, policy KPSA_prod1-kcc_FS, schedule FULL
    02/19/2013 10:52:19 - Info nbjm (pid=13882) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=88523, request id:{6E929F7E-7A82-11E2-968D-0021283C0178})
    02/19/2013 10:52:19 - requesting resource mob-archive-hcart3-robot-acs-0
    02/19/2013 10:52:19 - requesting resource mob-archive.NBU_CLIENT.MAXJOBS.prod1-kcc
    02/19/2013 10:52:19 - requesting resource mob-archive.NBU_POLICY.MAXJOBS.KPSA_prod1-kcc_FS
    02/19/2013 10:52:19 - granted resource  mob-archive.NBU_CLIENT.MAXJOBS.prod1-kcc
    02/19/2013 10:52:19 - granted resource  mob-archive.NBU_POLICY.MAXJOBS.KPSA_prod1-kcc_FS
    02/19/2013 10:52:19 - granted resource  LF8926
    02/19/2013 10:52:19 - granted resource  IBM.ULTRIUM-TD3.001
    02/19/2013 10:52:19 - granted resource  mob-archive-hcart3-robot-acs-0
    02/19/2013 10:52:20 - estimated 183900571 kbytes needed
    02/19/2013 10:52:20 - begin Parent Job
    02/19/2013 10:52:20 - begin Bare Metal Restore: Start Notify Script
    02/19/2013 10:52:20 - Info RUNCMD (pid=12971) started
    02/19/2013 10:52:20 - Info RUNCMD (pid=12971) exiting with status: 0
    Operation Status: 0
    02/19/2013 10:52:20 - end Bare Metal Restore: Start Notify Script; elapsed time 0:00:00
    02/19/2013 10:52:20 - begin Bare Metal Restore: Bare Metal Restore Save
    02/19/2013 10:52:21 - started process bpbrm (pid=12978)
    02/19/2013 10:52:36 - Info bpbrm (pid=12978) connect failed STATUS (18) CONNECT_FAILED
    02/19/2013 10:52:36 - Info bpbrm (pid=12978) status: FAILED, (43) CONNECT_RESET; system: (131) Connection reset by peer; FROM 0.0.0.0 TO prod1-kcc 10.96.12.20 bpcd VIA pbx
    02/19/2013 10:52:36 - Info bpbrm (pid=12978) status: FAILED, (42) CONNECT_REFUSED; system: (146) Connection refused; FROM 0.0.0.0 TO prod1-kcc 10.96.12.20 bpcd VIA vnetd
    02/19/2013 10:52:36 - Info bpbrm (pid=12978) status: FAILED, (42) CONNECT_REFUSED; system: (146) Connection refused; FROM 0.0.0.0 TO prod1-kcc 10.96.12.20 bpcd
    02/19/2013 10:52:36 - Error bpbrm (pid=12978) Cannot connect to prod1-kcc
    02/19/2013 10:52:36 - Info bpbkar (pid=0) done. status: 58: can't connect to client
    02/19/2013 10:52:36 - end writing
    Operation Status: 58
    02/19/2013 10:52:36 - end Bare Metal Restore: Bare Metal Restore Save; elapsed time 0:00:16
    02/19/2013 10:52:36 - begin Bare Metal Restore: Policy Execution Manager Preprocessed
    Operation Status: 58
    02/19/2013 10:58:01 - end Bare Metal Restore: Policy Execution Manager Preprocessed; elapsed time 0:05:25
    02/19/2013 10:58:01 - begin Bare Metal Restore: Stop On Error
    Operation Status: 0
    02/19/2013 10:58:01 - end Bare Metal Restore: Stop On Error; elapsed time 0:00:00
    02/19/2013 10:58:01 - begin Bare Metal Restore: End Notify Script
    02/19/2013 10:58:02 - Info RUNCMD (pid=14848) started
    02/19/2013 10:58:02 - Info RUNCMD (pid=14848) exiting with status: 0
    Operation Status: 0
    02/19/2013 10:58:02 - end Bare Metal Restore: End Notify Script; elapsed time 0:00:01
    Operation Status: 58
    02/19/2013 10:58:02 - end Parent Job; elapsed time 0:05:42
    can't connect to client  (58)
     
    best regards.
  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    13 years ago

    This may show a refusal as well - check the clients bp.conf file (/usr/openv/netbackup) - i think Marianne was hinting at this.

    You bpcd log directory was correct - do you have the log from there following this failed backup?

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    bpcd folder needs to be created under /usr/openv/netbackup/logs/.

    Log file will be created in bpcd folder that should indicate reason for failed connection.

  • Vickie's avatar
    Vickie
    Level 6
    13 years ago

    Check the bp.conf file exist under "Install-path\netbackup\bp.conf". 

    Do this file contains the correct entry of master and media servers ?

     

    Example of bp.conf file is mentioned below,
     
    SERVER = Master server name
    SERVER = Media server name
    CLIENT_NAME = Client server name
    REQUIRED_INTERFACE = Client backup interface name (if any configured)
     
  • Bendoumah_Abdel's avatar
    Bendoumah_Abdel
    Level 4
    13 years ago

    I already create this folder but it's still empty:

     

    root@prod1-kcc[/usr/openv/netbackup/bin/goodies/bpcd]# pwd
    /usr/openv/netbackup/bin/goodies/bpcd
    root@prod1-kcc[/usr/openv/netbackup/bin/goodies/bpcd]# ls -lrt
    total 0
     
    i run a backup but no log is generated in this folder.
     
    also the file bp.conf is correct it contains all the media server and the client.!!!!