Hello Team, I have created a customized amazon cloud provider using own product endpoint and created a cloud storage server. However when I'm trying to create disk pool then no buckets are listing in wizard Moreover when i'm trying to create bucket directly from wizard then getting "cannot connect to socket" error.
All the services are up & running and license is also valid.
Does anyone have any idea about this issue
Hello, If you haven't tried them already, here are a few troubleshooting ideas that may work.
Verify Cloud Storage Configuration - Ensure that your customized Amazon cloud provider is correctly configured under Cloud Storage Servers in NetBackup and double-check that the endpoint URL, access key, and secret key are correctly set.
Check Network Connectivity - The error "cannot connect to socket" suggests a network issue. Verify that the NetBackup media server can reach the custom endpoint (e.g., try telnet <endpoint> 443 or use curl/wget). Ensure that necessary firewall rules and security groups allow traffic to the endpoint.
Validate Cloud Credentials - Ensure that the credentials used for the custom Amazon provider have the necessary permissions to list and create buckets.
Review NetBackup Logs - Check bpdm, nblog, or cloudprovider logs for more specific errors. Logs are usually found under /usr/openv/logs (Linux) or C:\Program Files\Veritas\NetBackup\logs (Windows).
Try Manually Creating a Bucket - If the NetBackup wizard is failing, try creating a bucket using AWS CLI or another method to see if the issue is specific to NetBackup.
Restart NetBackup Services - Restart all NetBackup services to ensure there are no stuck processes. Command: Linux: bp.kill_all && bp.start_all Windows: Restart the NetBackup Device Manager and related services.
Check License & Feature Support - Ensure that the license supports third-party cloud storage if using a custom provider.
