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ajalboush's avatar
ajalboush
Level 4
14 years ago
Solved

data collection failed for selected master servers. opscenter agent is not connected

I get the follwoing error when trying to collect capacity license information:

 

data collection failed for selected master servers. opscenter agent is not connected.

I have OpsCenter 7.1.0.1

7.1.x and Earlier
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  • Mark_Solutions's avatar
    Mark_Solutions
    14 years ago

    It is part of the OpsCenter Installer - just select OpsCenter Agent Installation rather than OpsCenter Server from the Browser.exe (assuming you are on Windows)

    You should also patch it to 7.1.0.1 using the OpsCenter patch

    #edit#

    Just to make you aware that this does not give you a graph or show a report - it just runs nbdeployutil and when you click on the link in OpsCenter it just lets you download the excel file that has been created - it does niothing more fancy than that.

9 Replies

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    14 years ago

    For Capacity reporting collection in OpsCenter you need to install the OpsCenter agent on the NetBackup Master

    This is the only thing that actually needs teh agent installed on a NetBackup Master

    To be honest it just runs the nbdeployutil so you could just run that yourself rather than go through all of the OpsCenter setup

  • ajalboush's avatar
    ajalboush
    Level 4
    14 years ago

    how i can download this utility and whats exactly the command to use?

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    14 years ago

    It is part of the OpsCenter Installer - just select OpsCenter Agent Installation rather than OpsCenter Server from the Browser.exe (assuming you are on Windows)

    You should also patch it to 7.1.0.1 using the OpsCenter patch

    #edit#

    Just to make you aware that this does not give you a graph or show a report - it just runs nbdeployutil and when you click on the link in OpsCenter it just lets you download the excel file that has been created - it does niothing more fancy than that.

  • ajalboush's avatar
    ajalboush
    Level 4
    14 years ago

    the agent installed and still not working,

     

    I have run this command: nbdeployutil --gather --capacity it gave me a report, but i do not understand it, how i can get my from iy?

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    14 years ago
    There is a second command to run against the first report to generate the excel file - check the nbdeployutil docs
  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    14 years ago

    that doesnt look to be a complete report - have you followed both steps in the guide to produce the fila report?

    # nbdeployutil --gather
    NetBackup Deployment Utility, version 7.1.0000.0000
    Gathering license deployment information...
      Discovered master server marybl2g1
      Output for marybl2g1 at: D:\Program Files\VERITAS\netbackup\
      var\global\reports\20101029_170534_marybl2g1
    Gather DONE
    Execution time: 1 min
    To create a report for this master server, run the following:
      nbdeployutil.exe --report "D:\Program Files\VERITAS\netbackup\
      var\global\reports\20101029_170534_marybl2g1"

    D:\>nbdeployutil.exe --report "D:\Program Files\VERITAS\netbackup\
    var\global\reports\20101029_170534_marybl2g1"
    NetBackup Deployment Utility, version 7.1.0000.0000
    Analyzing license deployment for master marybl2g1 ...
      Report created at: D:\Program Files\VERITAS\netbackup\var\global\
      reports\20101029_170534_marybl2g1\report-20101029_170705.xls
    Analysis DONE
    Execution time: 27 secs

  • ajalboush's avatar
    ajalboush
    Level 4
    14 years ago

    yes i did both steps, i did not upload the the complete report as i uploaded part of it.

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    14 years ago

    So you need to follow the advice on the last tab and pass the report to Symantec who will advise which value to use

    It will generally be close to but possibly less than your largest figure shown but you also need to take into account your year on year growth