This is a Windows 2003 server running 6.5.4. Here are the highlights: 1. NetBackup Key Management Service stops as soon as device manager stopped. 2. This is a Master server. 3. NetBackup Device Manager was not started and if I start it, it will start then it stops seconds later. 4. Application Log says: There are no entries in the drive database. The NetBackup Device Manager service only needs to run when devices are configured. The service will now exit. 5. The Shared Storage Option licenses are the same across 2 other SAN Media servers and they are working fine. 6. This client has been working fine for months and hasn't even had a reboot. No changes that anyone is admitting to. Any suggestions? Thanks in advance for your loving responses.

Here you go http://www.symantec.com/business/support/index?page=content&id=TECH142421&actp=search&viewlocale=en_US&searchid=1291733297602 This is an errata to the admin guide of 7.0 You'll see there that device manager service, ltid, will only show started if there are tape or VTL drives configured.

Device Manager won't stay started

RiaanBadenhorst
Level 6
15 years ago
4. Application Log says: There are no entries in the drive database. The NetBackup Device Manager service only needs to run when devices are configured. The service will now exit.

The device manager only runs on server that have drives configured, this is normal.
Marianne
Level 6
15 years ago
Please double-check license keys - in addition to SSO license, you also need Library Based Tape Drive license.

Any chance you were running demo license which has now expired?
Switcho
Level 4
15 years ago
that service was working before!
Switcho
Level 4
15 years ago
can you please explain what tools can be used to check them,

the only check i use is going to help and click on license keys, as i said in point 5, shared storage option is available on all servers.

no there no chance that there is any demo or expired licenses.

thanks for your efforts.
Marianne
Level 6
15 years ago
Do '..\VERITAS\NetBackup\bin\admincmd\bpminlicense -list_keys -verbose' from cmd.

Look for Library Based Tape Drive license.
Switcho
Level 4
15 years ago
here is the output of three backup servers that i have:

sr1001bck001---> master server

sr1001bck002 and se1101bck001 --->media servers

sr1001bck001:

D:\Program Files\Veritas\NetBackup\bin\admincmd>bpminlicense -list_keys -verbose

file version    = 0x05000000
  hostname        = sr1001bck001
product ID      = 6 NetBackup
  key version     = 0x05000000
count           = 4
server platform = 0 Any platform
client platform = 0 Any platform
server tier     = 5 NetBackup Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 54 Vault +

file version    = 0x05000000
  hostname        = sr1001bck001
product ID      = 6 NetBackup
  key version     = 0x05000000
count           = 0
server platform = 0 Any platform
client platform = 2 Any Windows platform
server tier     = 5 NetBackup Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 83 PureDisk MS Exchange Agent +
Feature ID      = 80 PureDisk MS SQL Server Agent +
Feature ID      = 61 MS SharePoint Agent +
Feature ID      = 38 Sybase extension +
Feature ID      = 36 Oracle extension +
Feature ID      = 35 Lotus Notes extension +
Feature ID      = 34 DB2 extension +
Feature ID      = 33 MS SQL Server extension +
Feature ID      = 32 MS Exchange extension +
Feature ID      = 22 Additional clients +

file version    = 0x05000000
  hostname        = sr1001bck001
product ID      = 6 NetBackup
  key version     = 0x05000000
count           = 2
server platform = 0 Any platform
client platform = 0 Any platform
server tier     = 5 NetBackup Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 30 Shared Storage Option +

file version    = 0x05000000
  hostname        = sr1001bck001
product ID      = 6 NetBackup Enterprise Server
  key version     = 0x05000000
count           = 0
server platform = 0 Any platform
client platform = 2 Any Windows platform
server tier     = 10 NetBackup Enterprise Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 84 SAN Client +
Feature ID      = 75 Bare Metal Restore +
Feature ID      = 74 Encryption +
Feature ID      = 73 Open File Backup +
Feature ID      = 70 Robotic Library Sharing Support +
Feature ID      = 69 Remote Media Server Support +
Feature ID      = 68 Microsoft RSM Robotic Libraries +
Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
Feature ID      = 66 IBM ATL Robotic Libraries +
Feature ID      = 65 Fujitsu LMF Robotic Libraries +
Feature ID      = 64 StorageTek ACS Robotic Libraries +
Feature ID      = 62 Snapshot Client +
Feature ID      = 58 Inline Tape Copy +
Feature ID      = 49 Library Based Tape Drives +
Feature ID      = 48 Additional Drives/Robotics +
Feature ID      = 46 DataStore +
Feature ID      = 43 Encryption (Legacy DES 56-bit) +
Feature ID      = 42 Encryption (Legacy DES 40-bit) +
Feature ID      = 30 Shared Storage Option +
Feature ID      = 22 Additional clients +
Feature ID      = 20 Base NetBackup +

file version    = 0x05000000
hostname        = sr1001bck001
product ID      = 6 NetBackup Enterprise Server
key version     = 0x05000000
count           = 0
server platform = 2 Any Windows platform
client platform = 0 Any platform
server tier     = 10 NetBackup Enterprise Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 73 Open File Backup +
Feature ID      = 71 Remote Client Support +
Feature ID      = 70 Robotic Library Sharing Support +
Feature ID      = 69 Remote Media Server Support +
Feature ID      = 68 Microsoft RSM Robotic Libraries +
Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
Feature ID      = 66 IBM ATL Robotic Libraries +
Feature ID      = 65 Fujitsu LMF Robotic Libraries +
Feature ID      = 64 StorageTek ACS Robotic Libraries +
Feature ID      = 58 Inline Tape Copy +
Feature ID      = 48 Additional Drives/Robotics +
Feature ID      = 46 DataStore +
Feature ID      = 20 Base NetBackup +

---------------------------------------------------------------------------

sr1001bck002

D:\Program Files\Veritas\NetBackup\bin\admincmd>bpminlicense -list_keys -verbose

file version    = 0x05000000
hostname        = sr1001bck002
product ID      = 6 NetBackup
key version     = 0x05000000
count           = 4
server platform = 0 Any platform
client platform = 0 Any platform
server tier     = 5 NetBackup Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 54 Vault +

file version    = 0x05000000
hostname        = sr1001bck002
product ID      = 6 NetBackup
key version     = 0x05000000
count           = 0
server platform = 0 Any platform
client platform = 2 Any Windows platform
server tier     = 5 NetBackup Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 83 PureDisk MS Exchange Agent +
Feature ID      = 80 PureDisk MS SQL Server Agent +
Feature ID      = 61 MS SharePoint Agent +
Feature ID      = 38 Sybase extension +
Feature ID      = 36 Oracle extension +
Feature ID      = 35 Lotus Notes extension +
Feature ID      = 34 DB2 extension +
Feature ID      = 33 MS SQL Server extension +
Feature ID      = 32 MS Exchange extension +
Feature ID      = 22 Additional clients +

file version    = 0x05000000
hostname        = sr1001bck002
product ID      = 6 NetBackup
key version     = 0x05000000
count           = 2
server platform = 0 Any platform
client platform = 0 Any platform
server tier     = 5 NetBackup Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 30 Shared Storage Option +

file version    = 0x05000000
hostname        = sr1001bck002
product ID      = 6 NetBackup Enterprise Server
key version     = 0x05000000
count           = 0
server platform = 0 Any platform
client platform = 2 Any Windows platform
server tier     = 10 NetBackup Enterprise Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 84 SAN Client +
Feature ID      = 75 Bare Metal Restore +
Feature ID      = 74 Encryption +
Feature ID      = 73 Open File Backup +
Feature ID      = 70 Robotic Library Sharing Support +
Feature ID      = 69 Remote Media Server Support +
Feature ID      = 68 Microsoft RSM Robotic Libraries +
Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
Feature ID      = 66 IBM ATL Robotic Libraries +
Feature ID      = 65 Fujitsu LMF Robotic Libraries +
Feature ID      = 64 StorageTek ACS Robotic Libraries +
Feature ID      = 62 Snapshot Client +
Feature ID      = 58 Inline Tape Copy +
Feature ID      = 49 Library Based Tape Drives +
Feature ID      = 48 Additional Drives/Robotics +
Feature ID      = 46 DataStore +
Feature ID      = 43 Encryption (Legacy DES 56-bit) +
Feature ID      = 42 Encryption (Legacy DES 40-bit) +
Feature ID      = 30 Shared Storage Option +
Feature ID      = 22 Additional clients +
Feature ID      = 20 Base NetBackup +

file version    = 0x05000000
hostname        = SR1001BCK002
product ID      = 6 NetBackup Enterprise Server
key version     = 0x05000000
count           = 0
server platform = 2 Any Windows platform
client platform = 0 Any platform
server tier     = 10 NetBackup Enterprise Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 73 Open File Backup +
Feature ID      = 71 Remote Client Support +
Feature ID      = 70 Robotic Library Sharing Support +
Feature ID      = 69 Remote Media Server Support +
Feature ID      = 68 Microsoft RSM Robotic Libraries +
Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
Feature ID      = 66 IBM ATL Robotic Libraries +
Feature ID      = 65 Fujitsu LMF Robotic Libraries +
Feature ID      = 64 StorageTek ACS Robotic Libraries +
Feature ID      = 58 Inline Tape Copy +
Feature ID      = 48 Additional Drives/Robotics +
Feature ID      = 46 DataStore +
Feature ID      = 20 Base NetBackup +

---------------------------------------------------------------------------

se1101agc001

D:\Program Files\NetBackup\bin\admincmd>bpminlicense -list_keys -verbose

file version    = 0x05000000
hostname        = se1101bck001
product ID      = 6 NetBackup
key version     = 0x05000000
count           = 2
server platform = 0 Any platform
client platform = 0 Any platform
server tier     = 5 NetBackup Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 30 Shared Storage Option +

file version    = 0x05000000
  hostname        = se1101bck001
product ID      = 6 NetBackup Enterprise Server
key version     = 0x05000000
count           = 0
server platform = 0 Any platform
client platform = 2 Any Windows platform
server tier     = 10 NetBackup Enterprise Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 84 SAN Client +
Feature ID      = 75 Bare Metal Restore +
Feature ID      = 74 Encryption +
Feature ID      = 73 Open File Backup +
Feature ID      = 70 Robotic Library Sharing Support +
Feature ID      = 69 Remote Media Server Support +
Feature ID      = 68 Microsoft RSM Robotic Libraries +
Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
Feature ID      = 66 IBM ATL Robotic Libraries +
Feature ID      = 65 Fujitsu LMF Robotic Libraries +
Feature ID      = 64 StorageTek ACS Robotic Libraries +
Feature ID      = 62 Snapshot Client +
Feature ID      = 58 Inline Tape Copy +
Feature ID      = 49 Library Based Tape Drives +
Feature ID      = 48 Additional Drives/Robotics +
Feature ID      = 46 DataStore +
Feature ID      = 43 Encryption (Legacy DES 56-bit) +
Feature ID      = 42 Encryption (Legacy DES 40-bit) +
Feature ID      = 30 Shared Storage Option +
Feature ID      = 22 Additional clients +
Feature ID      = 20 Base NetBackup +

file version    = 0x05000000
hostname        = se1101bck001
product ID      = 6 NetBackup
  key version     = 0x05000000
count           = 4
server platform = 0 Any platform
client platform = 0 Any platform
server tier     = 5 NetBackup Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 54 Vault +

file version    = 0x05000000
hostname        = se1101bck001
product ID      = 6 NetBackup
key version     = 0x05000000
count           = 0
server platform = 0 Any platform
client platform = 2 Any Windows platform
server tier     = 5 NetBackup Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 83 PureDisk MS Exchange Agent +
Feature ID      = 80 PureDisk MS SQL Server Agent +
Feature ID      = 61 MS SharePoint Agent +
Feature ID      = 38 Sybase extension +
Feature ID      = 36 Oracle extension +
Feature ID      = 35 Lotus Notes extension +
Feature ID      = 34 DB2 extension +
Feature ID      = 33 MS SQL Server extension +
Feature ID      = 32 MS Exchange extension +
Feature ID      = 22 Additional clients +

file version    = 0x05000000
hostname        = se1101bck001
product ID      = 6 NetBackup Enterprise Server
key version     = 0x05000000
count           = 0
server platform = 2 Any Windows platform
client platform = 0 Any platform
server tier     = 10 NetBackup Enterprise Server
client tier     = 0 No tier
license type    = 1 Permanent
Site ID         = 2006 Unknown site: 2006
Feature ID      = 73 Open File Backup +
Feature ID      = 71 Remote Client Support +
Feature ID      = 70 Robotic Library Sharing Support +
Feature ID      = 69 Remote Media Server Support +
Feature ID      = 68 Microsoft RSM Robotic Libraries +
Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
Feature ID      = 66 IBM ATL Robotic Libraries +
Feature ID      = 65 Fujitsu LMF Robotic Libraries +
Feature ID      = 64 StorageTek ACS Robotic Libraries +
Feature ID      = 58 Inline Tape Copy +
Feature ID      = 48 Additional Drives/Robotics +
Feature ID      = 46 DataStore +
Feature ID      = 20 Base NetBackup +
RiaanBadenhorst
Level 6
15 years ago
Can you please post the output of vmoprcmd
Switcho
Level 4
15 years ago
what is the exact command please?
RiaanBadenhorst
Level 6
15 years ago
Hi,

Exactly what i wrote

vmoprcmd

its located in INSTALL_PATH\Veritas\Volmgr\bin
Switcho
Level 4
15 years ago
Hi Riaan

here you go,

D:\Program Files\Veritas\Volmgr\bin>vmoprcmd

                           HOST STATUS
Host Name                                  Version   Host Status
========================================= =======   ===========
sr1001bck001                               654000    ACTIVE-DISK
sr1001bck002                               654000    ACTIVE
se1101bck001                               654000    ACTIVE

                                PENDING REQUESTS

                                    <NONE>

                                  DRIVE STATUS

Drive Name               Label   Ready RecMID ExtMID Wr.Enbl. Type
    Host                       DrivePath                            Status
=============================================================================
HP.ULTRIUM4-SCSI.000     No      No                     No        hcart
    sr1001bck002               {3,0,0,0}                            TLD

HP.ULTRIUM4-SCSI.001     No      No                     No        hcart
    sr1001bck002               {3,0,3,0}                            TLD

HP.ULTRIUM4.SCSI.002     No      No                     No        hcart
    se1101bck001               {2,0,4,0}                            TLD

Forum Discussion

Device Manager won't stay started

Related Content

device manager service fails to start

NetBackup Web Management Console not started.

How to view managed devices within NetBackup WebUI and Administration Console

Netbackup Web Management Service could not start

Medium changer not showing up in device manager