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Switcho's avatar
Switcho
Level 4
14 years ago

Device Manager won't stay started

This is a Windows 2003 server running 6.5.4.  

Here are the highlights:

1. NetBackup Key Management Service stops as soon as device manager stopped.
2. This is a Master server.
3. NetBackup Device Manager was not started and if I start it, it will start then it stops seconds later.
4. Application Log says: There are no entries in the drive database. The NetBackup Device Manager service only needs to run when devices are configured. The service will now exit.
5. The Shared Storage Option licenses are the same across 2 other SAN Media servers and they are working fine.
6. This client has been working fine for months and hasn't even had a reboot. No changes that anyone is admitting to.
 

Any suggestions?  Thanks in advance for your loving responses.

7.1.x and Earlier
Backup and Recovery
NetBackup
  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    14 years ago

    Here you go

     

    http://www.symantec.com/business/support/index?page=content&id=TECH142421&actp=search&viewlocale=en_US&searchid=1291733297602

     

    This is an errata to the admin guide of 7.0

     

    You'll see there that device manager service, ltid, will only show started if there are tape or VTL drives configured.

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  • Switcho's avatar
    Switcho
    Level 4
    14 years ago

    Riaan,

    u said before:

    4. Application Log says: There are no entries in the drive database. The NetBackup Device Manager service only needs to run when devices are configured. The service will now exit.

     

    The device manager only runs on server that have drives configured, this is normal.

     

    i have just recieve a reply about my query and i know that there was a removal of a drive from the master server, can you please send me a link from veritas or a guide that prove the above reply.. thanks in advance.

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    14 years ago

    Here you go

     

    http://www.symantec.com/business/support/index?page=content&id=TECH142421&actp=search&viewlocale=en_US&searchid=1291733297602

     

    This is an errata to the admin guide of 7.0

     

    You'll see there that device manager service, ltid, will only show started if there are tape or VTL drives configured.