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vfreitas's avatar
vfreitas
Level 2
3 years ago

Disk Dedupe is down - Authorization Failed

Please. I have little experience with this system. I have a netbackup 9.1 with a master server and 3 more media servers. One of them with disk dedupe Manager and is accusing disk failure. When doing the analysis I saw that the Dedupe Enginer and Dedupe Manager service were stopped. I also saw that some files were missing in the /etc and /var folder. That I had copied from there. As I had a copy, I returned them to their original location. After that, only Netbackup Dedupe enginer is stopped and shows many authorization errors. Is there a way to fix this?

Windows Server 2012 R2

2 Replies

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  • Nicolai's avatar
    Nicolai
    Moderator
    3 years ago

    Open a ticket with Veritas Support. 

    Solving issues after disk crashes requires a involvement far deeper than what this forum can offer.

  • vfreitas's avatar
    vfreitas
    Level 2
    3 years ago

    I don't have access to support at this time.
    Would you help me how can I reinstall a dedupe disk. Or reinstall the plugin from disk dedupe?