Error 13

pls let us know complete error logs from activity monitor (details status)

10/18/2012 04:27:43 - requesting resource StU_Group_VTL_7d_C2_B
10/18/2012 04:27:43 - requesting resource lp34nb9master.w34.NBU_CLIENT.MAXJOBS.lt34d03b.w34
10/18/2012 04:27:43 - requesting resource lp34nb9master.w34.NBU_POLICY.MAXJOBS.W34_UX_APP_SL_B4_PIP
10/18/2012 04:27:43 - granted resource  lp34nb9master.w34.NBU_CLIENT.MAXJOBS.lt34d03b.w34
10/18/2012 04:27:43 - granted resource  lp34nb9master.w34.NBU_POLICY.MAXJOBS.W34_UX_APP_SL_B4_PIP
10/18/2012 04:27:43 - granted resource  MediaID=@aaacf;Path=/backup/VTL/na34001v4/7d_c2/lp34nb90;MediaServer=lp34nb90
10/18/2012 04:27:43 - granted resource  lp34nb90_na34001_vol3_v2_7d_c2
10/18/2012 04:27:43 - started process bpbrm (pid=69944)
10/18/2012 04:27:44 - connecting
10/18/2012 04:27:44 - connected; connect time: 0:00:00
10/18/2012 04:27:57 - begin writing
10/18/2012 05:28:11 - end writing; write time: 1:00:14
file read failed  (13)
 

Hi,

Can u check the below Forums.

http://www.symantec.com/docs/TECH161201

http://www.symantec.com/docs/TECH37372

It tired writing for 1 hour and ended with that error, seems to be it was stuck and then lost the connection.

1> Detailed status and bpbkar are not of the same time?
2> Post the complete bpbkar,bptm and bpbrm?
3> The file and oracle runs at the same time?

Are you sure you have done everything in the TN you mentioned

Better to upgrade the client to the same version as of Master server

It could be that the backup is hitting a barrier somewhere and exceeding the timeout.

If backing up through a firewall make sure that the firewall keeep alive timout is extended - you could also increae the cleint read timeout on the Media Servers involved, but it is more likely that the client is hitting something during the backup that is almost hanging it - a locked or corrupt file?

It may be worth increasing the logging levels for bpbkar on the client and bpbrm / bptm on the media server to see if you can pin down where it gets to when it stops responding and casues the timeout.

Are you Oracle databases excluded from the file system backups? (that would cause such a hand as it tries to get a hook on them - each locked file can make it hang for several minutes so it doesn't take many before the 1 hour has been reached and the timeout occurs)

Hope this helps

Please post complete logs that covers failed backup as File attachments.

On media server: bptm and bpbrm

On client: bpbkar

Please rename log files to reflect process name (e.g. bptm.txt) before you upload files.

Hello,

I have added the last 3 days logs from the client and from the 2 media server.

Now only these 3 logs from today. 

i thik these are to big to post.

Thank you for helping us.

I forget that on the media servers run version 7.0.1