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MagMan's avatar
MagMan
Level 3
9 years ago

Error 239

hi,

some backups failed with error code 239.

these client are correct on the NBU Policy, and, the DNS resolution is OK.

the resolution with bpclntcmd -hn and with -ip are correct. the communication is OK too.

when i lanch the backup from command line with a lowercase of the client name that give the error : EXIT STATUS 239: the specified client does not exist in the specified policy.

 

when i changed the client name to the uppercase, and lanched again, it's pass.

when launching from GUI, it's OK.

when launching with all fqdn name it's pass, same if launching from command line with IP adress.

 

the issue appear just when launching with lowercase...

the backups are launched from a scheduler (that run the command bpbackup...).

the Issue appear aleatory, after we upgraded the Master; media servers from 7.5.0.6 to 7.7.1 (Netbackup Enterprise).

master is windows 2008 R2 Standard Edition.

 

please help

  • So, on master server you have something like this in hosts file (according to bpclntcmd output):
    10.11.18.53 server-A.dm.ok.domain     server-A
    Is this right?
    I don't see any alias for all uppercase in bpclntcmd output?
    If you have added another alias in the meantime, do you clear NBU host cache each time you change hosts file?

    Client name in Policy is SERVER-A, right?

    Client know itself as server-A SERVER-A.dm.ok.domain  

    Can you see that the master does not resolve IP address 10.11.18.53 to SERVER-A? or to SERVER-A.dm.ok.domain?

    We see on client and master 4 different alias for client name:
    server-A   server-A.dm.ok.domain   SERVER-A   SERVER-A.dm.ok.domain
    Is this right?
    All 4 these names are different in NBU....

    Have you enabled bprd log on the master?
    Have you had a look at the log after starting bpbackup command on the client?
    You will see connection request from client IP address, followed by reverse lookup of IP to hostname, and then policy lookup.

    My advice:
    Choose one naming convension and stick to it.

    PLEASE do not change between different hostnames and IP address - you may end up having difficulty with restores....