Error 25 when using VMware Intelligent Policy

Hi everyone,

I'm trying to resolve an issue with my netbackup 9.0.0.1 and vmware domain.

The beginning of the issue is that we've migrated the VCenter 6.7 to 7 on a new vm with same name/ip/etc. After the migration, the old vcenter was stopped and ours troubles started. When a vmware policy, which worked before the migration, is started, the activity monitor indicates the error 25 cannot connect on socket. it seems to be that nothing has changed before and after the migration on VMware.

For this time, we've restarted the old VCenter and stopped the new one, but the policy still goes on error 25.

After a lot of research, we've tried to use the "Select manually" and not the "VMware Intelligent policy query" to backup vm. That's working but it's only a workaround because with the lot of machines on the network, we will forget the new ones.

For information, the vmware access hosts are the primary server or the media server. The credentials for the vcenter are good and the test query is working good.

If you want some logs, tell me.

Thanks for your reading.