Forum Discussion

robertoaxity's avatar
robertoaxity
Moderator
2 years ago

Error 25

 

 

Hi, after restarting the netbackup services on the master and media server, I have many backups failing with error 25:

26-12-2022 22:02:09 - Error bptm (pid=309200) nbjm_media_request() failed: 25, cannot continue with copy 1
26-12-2022 22:02:09 - Error bptm (pid=309200) INF - cannot connect on socket (25), cannot continue with copy 1
26-12-2022 22:02:10 - Info bptm (pid=309200) EXITING with status 25 <----------
26-12-2022 22:02:11 - end writing
26-12-2022 22:02:12 - Info dbclient (pid=32484) done. status: 25: cannot connect on socket
cannot connect on socket  (25)

This affects many clients, I have more than 70 backups failing.

Please help me as I don't know what to do.

Thank you very much

    • robertoaxity's avatar
      robertoaxity
      Moderator
      2 years ago

      Hello,

      Version is 8.3.0.2

      Red Hat Enterprise Linux Server release 6.10

      ./nbcertcmd -ping
      Fetched data = 1672147683387.

      locale
      LANG=es_ES.UTF-8
      LC_CTYPE="es_ES.UTF-8"
      LC_NUMERIC="es_ES.UTF-8"
      LC_TIME="es_ES.UTF-8"
      LC_COLLATE="es_ES.UTF-8"
      LC_MONETARY="es_ES.UTF-8"
      LC_MESSAGES="es_ES.UTF-8"
      LC_PAPER="es_ES.UTF-8"
      LC_NAME="es_ES.UTF-8"
      LC_ADDRESS="es_ES.UTF-8"
      LC_TELEPHONE="es_ES.UTF-8"
      LC_MEASUREMENT="es_ES.UTF-8"
      LC_IDENTIFICATION="es_ES.UTF-8"
      LC_ALL=

       

      Regards

  • Hamza_H's avatar
    Hamza_H
    Moderator
    2 years ago

    also check if you have any partition that is full on the master server.

    • robertoaxity's avatar
      robertoaxity
      Moderator
      2 years ago

      Hello

      I dont have filesystem full

      df -h
      Filesystem Size Used Avail Use% Mounted on
      /dev/sda2 5,4G 2,8G 2,4G 55% /
      tmpfs 7,8G 0 7,8G 0% /dev/shm
      /dev/sda1 477M 74M 378M 17% /boot
      /dev/sda3 3,8G 1,8G 1,9G 49% /home
      /dev/sda5 3,8G 8,0M 3,6G 1% /tmp
      /dev/sdb1 493G 294G 174G 63% /usr
      /dev/sda6 3,8G 2,7G 961M 74% /var
      /dev/sdd1 50G 93M 47G 1% /respaldo

      Regards

      • Hamza_H's avatar
        Hamza_H
        Moderator
        2 years ago

        How many media servers do you have? do you have the same error on all of them or some of backup jobs work fine?

        I took another look on the log you shared , it was bptm who reported the error, in this case, it may be the media server that causing the failure, 

        run these commands on the media server

        df -h

        bptestnetconn -frapv -s

        bpclntcmd -pn -verbose

        bpps ( if media is linux, run bpps -x)

        nbcertcmd -ping

         

  • robertoaxity's avatar
    robertoaxity
    Moderator
    2 years ago

    in the bptm log in media server i have the next error:

    <16> initializeJmComm: RequestInitialResources : failed to initialize ORB: [BAD_PARAM]. Verify PBX is running and caller has permissions to connect to PBX. See PBX logs for details

    21:40:51.942 [272830] <8> vnet_check_user_certificate: [vnet_vxss_helper.c:4096] vnet_get_user_credential_path failed 35 0x23
    21:40:52.460 [272830] <8> vnet_check_user_certificate: [vnet_vxss_helper.c:4096] vnet_get_user_credential_path failed 35 0x23
    21:40:55.300 [283490] <2> job_disconnect: Failed to send request
    21:40:55.300 [283490] <2> vnet_proxy_get_logs: fstat(1) failed: 9

    Regards

    • Hamza_H's avatar
      Hamza_H
      Moderator
      2 years ago
      Could you share bp.conf content from master and media?