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acidborn60's avatar
acidborn60
Level 4
14 years ago

Error 6

After ugrade netBackup 7.1.0.3 to 7.5 i recieve many error. Example:

 
23.03.2012 10:09:30 - Info bpbrm(pid=10028) accepted connection from client         
23.03.2012 10:09:30 - Info bpbkar32(pid=4728) Backup started           
23.03.2012 10:09:30 - Info bpbrm(pid=10028) Sending the file list to the client      
23.03.2012 10:09:30 - Info bpbkar32(pid=4728) dbclient(pid=4728) wrote first buffer(size=65536)         
23.03.2012 10:09:30 - connected; connect time: 00:00:07
23.03.2012 10:09:30 - begin writing
23.03.2012 10:09:36 - Info bpbkar32(pid=4728) done. status: 6          
23.03.2012 10:09:36 - Info bpbrm(pid=11364) child done, status 6         
23.03.2012 10:09:36 - Info bpbrm(pid=11364) sending message to media manager: STOP BACKUP vsqlf34.vsk.ru_1332482948     
23.03.2012 10:09:41 - Critical bptm(pid=4196) attempted to write 0 gigabytes, 483031 bytes, it is not a multiple of 512
23.03.2012 10:09:42 - Info bpbrm(pid=11364) media manager for backup id vsqlf34.vsk.ru_1332482948 exited with status 174: media manager - system error occurred
23.03.2012 10:09:42 - end writing; write time: 00:00:12
the backup failed to back up the requested files(6)

Later automatic restart job, success backed up transaction log. BUT: if i try restore database from full backup and trx.backup - i recieve error on last log restoring.

I open case in technical support Symantec, 1 week ago. Support suggest increase connection time out. I increase, but errors stay. These errors 6-7% from total backups.

7.5
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Backing Up
Backup and Recovery
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NetBackup
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19 Replies

  • Marianne's avatar
    Marianne
    Level 6
    14 years ago

    The above errors has NOTHING to do with timeouts.

    The bptm errors are seen within 12 seconds of the backups starting.
    Critical bptm(pid=4196) attempted to write 0 gigabytes, 483031 bytes, it is not a multiple of 512

    Please post bptm log on media server as attachment.

    Please let us know OS on media server and which tape drivers are being used.

    Please also show us policy config - I don't understand how bpbkar is involved in the database agent backup unless you are doing offhost snapshot backups. On master:
    bppllist <policy-name> -L

  • acidborn60's avatar
    acidborn60
    Level 4
    14 years ago

    OS on media - win 2003 R2 sp2 x86

    How to look tape drivers are being used.? In device manager? Hewled Packard LTO Ultrium-4 drive version 1.0.6.3 date 07.10.2010

    I use HP VLS 9200.

    logs in attach

  • Marianne's avatar
    Marianne
    Level 6
    14 years ago

    are these the bptm logs for the media server that perform these backups?

    There is nothing in the log for 23 March at 10:09:

    10:06:29.238 [2604.6120] <2> bptm: EXITING with status 0 <----------
    10:16:28.947 [3248.4692] <2> bptm: INITIATING (VERBOSE = 0): -rptdrv -jobid -1332441567 -jm

  • Amarnath_Sathis's avatar
    Amarnath_Sathis
    Level 5
    14 years ago

    Hi,

    Error Code: 6 - This error code occurs for database backups.

    1. Occurs when the backup is failed to backup files in the selection list.

    2. When Multistreaming is enabled, If any Default-Application-Backup is failed - Main Stream of the Backup will fail with Error code: 6.

    Here the a backup stream is failed with Error Code:174, So the main backup failed you gor Error Code: 6

     

    Please find the attached PDF file for In-Depth Troubleshooting on Error Code: 174

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    14 years ago

    The failing backups go to this storage unit : NBUCL-hcart-robot-tld-4

    So we need the logs from that server - bptm and bpbrm if available

    Also check the state of the drives used by that storage unit as there are quite a few messages in the logs that indicate several drives may have issues