Error 83 : Open Media Error
Hi Everybody,
I reiterate my issue concerning the title.
Last time, I did not sent any log because I expected that our partner would have solved the issue. Well it is not.
Before I introduce the configuration of the NB :
Master Server = Win 2008 R2 NB 7.0.1
Media Server (where the issue is) = Win 2003 R2
I attached a file wich contains 3 sheet (3 client with the 83 status error code)
We escalated it to the support but it proves to be that they had to escalate to the maker.
The maker feeback's is that all the client return the following error = "image open failed: error 2060017:system call failed"
Thus, they recommend to create a touch file on the Media Server named SIZE_DATA_BUFFERS_DISK and to set up the value to 327680
We did it BUT, the problem is still here....
Anybody knows how to resolve this problem permanently ?
Thank you for your help !
Lala.
Memory tuning as i outlined above .. tcpip tuning as per the link Marianne gave you .. as you are using Win 2003 then add these keys at the same time you add the memory keys above - after which reboot the server for them to take effect:
HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\
DWORD - KeepAliveTime – Decimal value of 510000
DWORD – KeepAliveInterval – Decimal Value of 3
Also worth creating the proxy file on your master / media servers:
Create this file with the value of 800 inside:
\program files\veritas\netbackup\db\config\DPS_PROXYDEFAULTRECVTMOThis needs a service re-start so do all of it then reboot the server
)
does this basic disk is from the NFS mount? if yes please have a look into below T/N
http://www.symantec.com/business/support/index?pag...
How can I check if this basic disk is from the NFS mount ?
==> As I said, and I apologize for this, I am beginer .
to make sure this this is not specific to storage unit issue... pleaset try to take the backup of these 3 clients to another storage unit DIsk or tape and see how its working..
==> I already tried to take backup to another storage unit Disk and it works.
if the clients are getting successfull in another storage unit..
provide the output of failed storage unit
1) bpstulist -label <storageunit> -U
==> See Attached file
2) also enable the bptm log in media server
--> make sure bptm directory is created in /usr/openv/netbackup/logs/bptm (unix media server)
installpath/veritas/netbackup/logs/bptm (windows media server)
and keep the verbose to 5 and test the backups again.
collect the bptm log and attach it to this post...
==> for these log, I have to wait tomorrow because other jobs are running. And the only period I can do that is between 11:00 AM and 14:00.