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Mohammad_Ahmad's avatar
Mohammad_Ahmad
Level 4
12 years ago
Solved

error 96 no media is available, Media Frozen, Loading Failure from drive.

win 2008 r2

NB 7.5.0.5

Backing c:\ drive files

taking multiple copies 

copy 1 to NetApp storage

copy 2 to THU tape

so copy 1 success

copy 2 failed giving 96 error no media is available

when checked in thursday pool , giving Media status FROZEN 

when cheked in tape logs giving LOADING FAILURE

so how to resolve it?

 

7.5
Backup and Recovery
Error messages
NetBackup
Windows Server (2003-2008)
  • inn_kam's avatar
    inn_kam
    12 years ago

    DOCUMENTATION: How to troubleshoot frozen media on UNIX and Windows

    Article:TECH21473  |  Created: 2002-01-01  |  Updated: 2011-12-20  |  Article URL http://www.symantec.com/docs/TECH21473

     

    to check status of media

    <Install_path>\VERITAS\Netbackup\bin\admincmd\bpmedialist -m <mediaID>

    to unfreeze media (it will not delete the data on media)

    For Windows

    <Install_path>\VERITAS\Netbackup\bin\admincmd\bpmedia -unfreeze -m <mediaID> -h <name of media server that froze media>

  • inn_kam's avatar
    inn_kam
    Level 6
    12 years ago

    DOCUMENTATION: How to troubleshoot frozen media on UNIX and Windows

    Article:TECH21473  |  Created: 2002-01-01  |  Updated: 2011-12-20  |  Article URL http://www.symantec.com/docs/TECH21473

     

    to check status of media

    <Install_path>\VERITAS\Netbackup\bin\admincmd\bpmedialist -m <mediaID>

    to unfreeze media (it will not delete the data on media)

    For Windows

    <Install_path>\VERITAS\Netbackup\bin\admincmd\bpmedia -unfreeze -m <mediaID> -h <name of media server that froze media>

  • StefanosM's avatar
    StefanosM
    Level 6
    12 years ago

    check if there is a stack tape in the drive or if the drive needs cleaning

  • Mohammad_Ahmad's avatar
    Mohammad_Ahmad
    Level 4
    12 years ago

    no tapes were not stucked

    i rann unfreeza command and restarted he job

    it successfully started

  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    You need to find out WHY media was frozen in the first place.

    It is not always a good idea to unfreeze media - tapes may be bad/faulty.

    Keep an eye on these media id's - if you see errors like status 83, 84, 85, check Media Logs report and bptm log on media server for more info.

  • ontherocks's avatar
    ontherocks
    Level 6
    12 years ago

    NetBackup freezes media for 2 reasons, either as it is protecting what is on the tape, or as the application has had a problem writing to the tape, which typically is 3 errors writing to tape in the last 12 hours.