Error code 11

Question

I am getting this error in my windows system. netbackup 7.6.0.3

It is a vm server taht is giving this error. Did restart the server, but still giving same error.

4/25/2017 08:09:59 - Info nbjm (pid=2288) starting backup job (jobid=504069) for client PRASAGPPLCD02.prasa.com, policy PRASA_VMWARE_01, schedule DAILY
04/25/2017 08:09:59 - Info nbjm (pid=2288) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=504069, request id:{6320F52C-5126-4EBA-9A17-2A95A6427564})
04/25/2017 08:09:59 - requesting resource prasagppbck06_disk_stu
04/25/2017 08:09:59 - requesting resource prasagppbck01.prasa.com.NBU_CLIENT.MAXJOBS.PRASAGPPLCD02.prasa.com
04/25/2017 08:09:59 - requesting resource prasagppbck01.prasa.com.NBU_POLICY.MAXJOBS.PRASA_VMWARE_01
04/25/2017 08:09:59 - granted resource prasagppbck01.prasa.com.NBU_CLIENT.MAXJOBS.PRASAGPPLCD02.prasa.com
04/25/2017 08:09:59 - granted resource prasagppbck01.prasa.com.NBU_POLICY.MAXJOBS.PRASA_VMWARE_01
04/25/2017 08:09:59 - granted resource MediaID=@aaaa9;DiskVolume=NBU_Store;DiskPool=prasagppbck06_hp_disk_pool;Path=NBU_Store;StorageServer=prasagppd2d01.prasa.com;MediaServer=prasagppbck06.prasa.com
04/25/2017 08:09:59 - granted resource prasagppbck06_disk_stu
04/25/2017 08:10:00 - estimated 1775136 kbytes needed
04/25/2017 08:10:00 - begin Parent Job
04/25/2017 08:10:00 - begin VMware: Start Notify Script
04/25/2017 08:10:00 - Info RUNCMD (pid=10544) started
04/25/2017 08:10:00 - Info RUNCMD (pid=10544) exiting with status: 0
Operation Status: 0
04/25/2017 08:10:00 - end VMware: Start Notify Script; elapsed time 0:00:00
04/25/2017 08:10:00 - begin VMware: Step By Condition
Operation Status: 0
04/25/2017 08:10:00 - end VMware: Step By Condition; elapsed time 0:00:00
04/25/2017 08:10:00 - begin VMware: Read File List
Operation Status: 0
04/25/2017 08:10:00 - end VMware: Read File List; elapsed time 0:00:00
04/25/2017 08:10:00 - begin VMware: Create Snapshot
04/25/2017 08:10:02 - started process bpbrm (pid=4904)
04/25/2017 08:10:32 - Info bpbrm (pid=4904) PRASAGPPLCD02.prasa.com is the host to backup data from
04/25/2017 08:10:32 - Info bpbrm (pid=4904) reading file list for client
04/25/2017 08:10:32 - Info bpbrm (pid=4904) start bpfis on client
04/25/2017 08:10:32 - Info bpbrm (pid=4904) Starting create snapshot processing
04/25/2017 08:10:33 - Info bpfis (pid=12152) Backup started
04/25/2017 08:10:33 - snapshot backup of client PRASAGPPLCD02.prasa.com using method VMware_v2
04/25/2017 08:10:34 - end writing
Operation Status: 0
04/25/2017 08:10:34 - end Parent Job; elapsed time 0:00:34
04/25/2017 08:10:34 - Info nbjm (pid=2288) snapshotid=PRASAGPPLCD02.prasa.com_1493100599
04/25/2017 08:10:34 - begin VMware: Policy Execution Manager Preprocessed
Operation Status: 11
04/25/2017 08:11:03 - end VMware: Create Snapshot; elapsed time 0:01:03
04/25/2017 08:11:03 - Info bpfis (pid=12152) done. status: 0
04/25/2017 08:11:03 - Info bpfis (pid=12152) done. status: 0: the requested operation was successfully completed
04/25/2017 08:13:47 - end VMware: Policy Execution Manager Preprocessed; elapsed time 0:03:13
04/25/2017 08:13:47 - begin VMware: Stop On Error
Operation Status: 0
04/25/2017 08:13:47 - end VMware: Stop On Error; elapsed time 0:00:00
04/25/2017 08:13:47 - begin VMware: Delete Snapshot
04/25/2017 08:13:50 - started process bpbrm (pid=5236)
04/25/2017 08:14:04 - end writing
Operation Status: 0
Operation Status: 11
04/25/2017 08:14:20 - Info bpbrm (pid=5236) Starting delete snapshot processing
04/25/2017 08:14:22 - Info bpfis (pid=11208) Backup started
04/25/2017 08:14:32 - Info bpfis (pid=11208) done. status: 0
04/25/2017 08:14:32 - end VMware: Delete Snapshot; elapsed time 0:00:45
04/25/2017 08:14:32 - Info bpfis (pid=11208) done. status: 0: the requested operation was successfully completed
system call failed (11)

--------------------------------------------------------------------

04/25/2017 08:10:34 - Info nbjm (pid=2288) starting backup job (jobid=504070) for client PRASAGPPLCD02.prasa.com, policy PRASA_VMWARE_01, schedule DAILY
04/25/2017 08:10:34 - estimated 1775136 kbytes needed
04/25/2017 08:10:34 - Info nbjm (pid=2288) started backup (backupid=PRASAGPPLCD02.prasa.com_1493100634) job for client PRASAGPPLCD02.prasa.com, policy PRASA_VMWARE_01, schedule DAILY on storage unit prasagppbck06_disk_stu
04/25/2017 08:10:36 - started process bpbrm (pid=10456)
04/25/2017 08:10:37 - connecting
04/25/2017 08:10:37 - connected; connect time: 0:00:00
04/25/2017 08:10:51 - begin writing
04/25/2017 08:11:06 - Info bpbrm (pid=10456) PRASAGPPLCD02.prasa.com is the host to backup data from
04/25/2017 08:11:06 - Info bpbrm (pid=10456) reading file list for client
04/25/2017 08:11:06 - Info bpbrm (pid=10456) starting bpbkar32 on client
04/25/2017 08:11:07 - Info bpbkar32 (pid=8948) Backup started
04/25/2017 08:11:07 - Info bpbkar32 (pid=8948) archive bit processing:<enabled>
04/25/2017 08:11:07 - Info bptm (pid=10020) start
04/25/2017 08:11:07 - Info bptm (pid=10020) using 262144 data buffer size
04/25/2017 08:11:07 - Info bptm (pid=10020) setting receive network buffer to 1049600 bytes
04/25/2017 08:11:07 - Info bptm (pid=10020) using 30 data buffers
04/25/2017 08:11:08 - Info bptm (pid=10020) start backup
04/25/2017 08:13:47 - end writing; write time: 0:02:56
04/25/2017 08:13:48 - Info bpbkar32 (pid=8948) INF - Transport Type = nbd
04/25/2017 08:14:02 - Info bpbkar32 (pid=8948) bpbkar waited 0 times for empty buffer, delayed 0 times.
04/25/2017 08:14:15 - Info prasagppbck06.prasa.com (pid=10020) StorageServer=hp-StoreOnceCatalyst:prasagppd2d01.prasa.com; Report=scanned: 39322624 KB, CR sent: 39322624 KB, dedup: 93.28%
04/25/2017 08:14:15 - Error bpbrm (pid=10456) could not send server status message
04/25/2017 08:14:16 - Critical bpbrm (pid=10456) unexpected termination of client PRASAGPPLCD02.prasa.com
04/25/2017 08:14:16 - Error bpbrm (pid=10456) cannot send mail to hendrik@apx.co.za
04/25/2017 08:14:16 - Info bpbkar32 (pid=0) done. status: 11: system call failed
system call failed (11)

marianne · Answer

You are not giving us much to work with...
Such as:&nbsp;Has this worked before?Is only one VM failing or more than one?Does it work if you try a different backup host / media server?Have you tried to Google the error and look at possible causes and fixes?
I have typed this in Google and found a couple of TNs and frum posts:site:veritas.com netbackup vmware status 11
TNs contained conditions such as stale bpbkar processes on backup host, insufficient space on the VM, etc...
PS:&nbsp;You are running a very old version of NBU that ran out of support in February.Stale bpbkar issue was fixed in a 7.6.x.x version.

hendrik_bezuide · Answer

HiYes it did work before on this server, only from last night getting this errorOnly one Vm doing this (about 30 other vm's working)No only this media server availabledid search google, and did not get a very good idea on how to fix it.

thiago_ribeiro · Answer

Hi,Tell us more about your environemnt.NBU Version Master and Media?Vcenter Version?There are some Etracks for Netbackup 7.6.x.x, have you opportunity to check them?For the status code 11, please look this articlehttps://www.veritas.com/support/en_US/article.000022756

marianne · Answer

I notice that&nbsp;Hendrik_Bezuide&nbsp;did not respond to suggestion regarding stale bpbkar process.
See this TN:&nbsp;http://www.veritas.com/docs/000022756&nbsp; NetBackup for VMware agent backup is failing with Status 11 for one client.&nbsp;&nbsp; &nbsp;

Forum Discussion

Error code 11

4 Replies

Related Content

Error code 6 and 11

Error code 4239 -

Catalog Backup Failing with Error code 9202

Error Code Satus 69

Netbackup Liveupdate error code 11