Forum Discussion

Seb_AA's avatar
Seb_AA
Level 3
13 years ago
Solved

ERROR: pipe close failed

Hello,

I tried to do a restore by Vault backup from 'Backup, Archive and restore' but I have this error

ERROR: pipe close failed

I do that in master, media and client server same problem. NBU version 7.1.

Have you some solutions or informations?

thanks

Seb

7.1.x and Earlier
Backup and Recovery
NetBackup
Restore
  • Marianne's avatar
    Marianne
    13 years ago

    The 'server to use for backup and restore' must ALWAYS be the master server.
    That is where the image dabase exists.
    If you see info when you select a media server, something is VERY wrong with your installation. When a restore starts, the master server will send restore instruction to appropriate media server that wrote the backup/duplication copy.

    The source client must be the client for which you want to restore data.

    Destination: same or other client.

    Policy type: the policy type as per the backup policy that performed the backup.

  • revarooo's avatar
    revarooo
    Level 6
    13 years ago

    If the backup was done using the fully qualified name, ensure you are using the same naming convention (FQDN) and not the shortname.

    If you used the shortname originally ensure that you are using that now.

     

  • Will_Restore's avatar
    Will_Restore
    Level 6
    13 years ago

    Recommended action: Check the NetBackup Problems report for clues on why the failure occurred. For detailed troubleshooting information, create a debug log directory for the process that returned this status code. Then retry the operation and check the resulting debug log.

    Article URL http://www.symantec.com/docs/TECH57652

     

     

  • Seb_AA's avatar
    Seb_AA
    Level 3
    13 years ago

    Yes, I see this technote but what is this log ? -> bpbrm, bpcd .....

     

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    Please give us more info - Which OS on master, media and client?

    If W2008 - did you open the GUI with right-click, Run as Administrator?

    Please also explain what you mean by 'restore by Vault backup'?

    Are you trying to run a restore on a DR master? Or just from a vault duplicate?

    The following logs will be needed to troubleshoot:

    On master: bprd

    On media server: bpbrm and bptm

    On client: bpcd and tar

    Log folders do not exist by default. You need to create them under the netbackup\logs folder.

    NBU on master must be restarted for bprd log to take effect.

    If these folder names do not exist, please create them in the logs folder on each of the master, media and client. Restart NBU on the master, then retry the restore.

    If possible, take screenshots of the restore steps. Post screenshots and logs as attachments.

  • Seb_AA's avatar
    Seb_AA
    Level 3
    13 years ago

     

    If W2008 - did you open the GUI with right-click, Run as Administrator? No, I will try

    Please also explain what you mean by 'restore by Vault backup'? because the datas are expired on disk except on tape via vault.

     

    I will check the logs and I take you a feedback after.

  • Seb_AA's avatar
    Seb_AA
    Level 3
    13 years ago

    Andy: Normal because it's the media server who manage the Vault. If, I select the master server, there is no image.

    However, if I selects 'MS windows', I don't have the high retentions (ex: 6 months) 

     

     

  • Marianne's avatar
    Marianne
    Level 6
    13 years ago

    The 'server to use for backup and restore' must ALWAYS be the master server.
    That is where the image dabase exists.
    If you see info when you select a media server, something is VERY wrong with your installation. When a restore starts, the master server will send restore instruction to appropriate media server that wrote the backup/duplication copy.

    The source client must be the client for which you want to restore data.

    Destination: same or other client.

    Policy type: the policy type as per the backup policy that performed the backup.