Shiv_Sankar
16 years agoLevel 4
Error Status Code 98
Friends,
In our netbackup environment we are getting the error status code 98 for backup's very frequently.
NBU Server OS: HP-UX
NBU Version: NBU 6.0 MP6
Tape Library : STK SL8500
Check drive status seems to be fine. It doesn't have any pending status also and volume pools are also set to any host.
bptm logs:
# more log.102009 | grep 'error requesting media' | more
04:32:36.787 [21545] <2> set_job_details: LOG 1256031156 16 bptm 21545 error requesting media, TpErrno = Robot operation failed
04:32:37.756 [21545] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed
05:35:29.561 [4588] <2> set_job_details: LOG 1256034929 16 bptm 4588 error requesting media, TpErrno = Robot operation failed
05:35:29.941 [4588] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed
06:37:22.601 [15486] <2> set_job_details: LOG 1256038642 16 bptm 15486 error requesting media, TpErrno = Robot operation failed
06:37:22.961 [15486] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed
12:31:34.172 [10591] <2> set_job_details: LOG 1256059894 16 bptm 10591 error requesting media, TpErrno = Robot operation failed
12:31:34.574 [10591] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed
17:21:41.412 [299] <2> set_job_details: LOG 1256077301 16 bptm 299 error requesting media, TpErrno = Robot operation failed
17:21:41.777 [299] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed
18:44:31.216 [21433] <2> set_job_details: LOG 1256082271 16 bptm 21433 error requesting media, TpErrno = Robot operation failed
18:44:31.587 [21433] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed
Could you pls share with ur suggestions on this to resolve as i need to be addressed this issue on urgent.?
Sankar.G
In our netbackup environment we are getting the error status code 98 for backup's very frequently.
NBU Server OS: HP-UX
NBU Version: NBU 6.0 MP6
Tape Library : STK SL8500
Check drive status seems to be fine. It doesn't have any pending status also and volume pools are also set to any host.
bptm logs:
# more log.102009 | grep 'error requesting media' | more
04:32:36.787 [21545] <2> set_job_details: LOG 1256031156 16 bptm 21545 error requesting media, TpErrno = Robot operation failed
04:32:37.756 [21545] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed
05:35:29.561 [4588] <2> set_job_details: LOG 1256034929 16 bptm 4588 error requesting media, TpErrno = Robot operation failed
05:35:29.941 [4588] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed
06:37:22.601 [15486] <2> set_job_details: LOG 1256038642 16 bptm 15486 error requesting media, TpErrno = Robot operation failed
06:37:22.961 [15486] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed
12:31:34.172 [10591] <2> set_job_details: LOG 1256059894 16 bptm 10591 error requesting media, TpErrno = Robot operation failed
12:31:34.574 [10591] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed
17:21:41.412 [299] <2> set_job_details: LOG 1256077301 16 bptm 299 error requesting media, TpErrno = Robot operation failed
17:21:41.777 [299] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed
18:44:31.216 [21433] <2> set_job_details: LOG 1256082271 16 bptm 21433 error requesting media, TpErrno = Robot operation failed
18:44:31.587 [21433] <16> mount_open_media: error requesting media, TpErrno = Robot operation failed
Could you pls share with ur suggestions on this to resolve as i need to be addressed this issue on urgent.?
Sankar.G
- then maybe there is an issue with the physical connectiivity to the robot/drives? Maybe worth checking your cabling.
Other avenues of thought:
Manual replacement of media without re-inventory of library?
Possible configuration issues with drives?
Do you have many frozen media? (a consequence of the above)
Robtest commands that can be used to test the SCSI functionality of a robot
and something else to consider (in the realms of "Strange but True") - see the solution at the end of this T/N:
NetBackup jobs remain queued due to tape mount issues
Maybe also be worth supplying us with a little more of the log you posted (not necessarily all of it) as there could be pertinent parts around the "error requesting media" sections that you've cut out.