Error updating 8.1.2 to 8.3.0.2 CloudCatalyst
apply the update from version 8.1.2 to 8.3.0.2 on one of our CloudCatalyst but the SPAD service does not come up and shows the following error:
/usr/openv/pdde/pdcr/bin/crcontrol --dsstat
Error: -1: failed to load chksum file /msdpc/storage/var/keys/auth.key: open file /msdpc/storage/var/keys/auth.key failed.
Error: -1: can't get authentication key for type(0).
Error: 22:
BadValue : 02c1c1cd251459f34b470aaeef229f47
File : /msdpc/storage/etc/puredisk/agent.cfg
Section : SystemAccount
Entry : Passwd
Reason : decrypt password failed.
When executing a backup it shows the following:
Aug 23, 2022 2:28:19 PM - Critical bptm (pid=13426) Storage Server Error: (Storage server: PureDisk:gcpsccbits04) NetConnectByAddr: Failed to connect to spad on port 10102 using the following interface(s): [ 10.214.32.93 10.214.32.93 ] (Connection refused) Ensure storage server services are running and operational. V-454-92
Aug 23, 2022 2:28:19 PM - Critical bptm (pid=13426) sts_open_server failed: error 2060023 server is shut down
Aug 23, 2022 2:28:19 PM - Critical bptm (pid=13426) failure to open sts for storage server GCP-MSDP-CC-04: plug-in reports error 2060023 server is shut down
Aug 23, 2022 2:28:19 PM - Info bptm (pid=13426) EXITING with status 83 <----------
Aug 23, 2022 2:28:25 PM - Info bpbkar (pid=16617) done. status: 83: media open error
Aug 23, 2022 2:28:25 PM - end writing
media open error (83)
I appreciate any help