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demo4119's avatar
demo4119
Level 6
14 years ago

Exchanege 2007 GRT restore failed with error code 5

Recently i have upgraded my NBU from 6.5.4 to Netbackup 7.01 ,

Backup of GRT to Puredisk is running fine without any error .

But when i tried to restore some mails from the test user mailbox , i do having error code 5 and unable to continue after that,

And i do also found that the SLP of the Exchange GRT from Puredisk to LTO4 tapes are slow .

Example ; backup Infomation store DB to puredisk took about 3 hour but when come to the duplication from Puredisk to LTO4 tape it took about 10 over hours .

This problem wasnt seem on 6.5.4 .

  • Hi,

     

    Regarding the restore error, please post the details of the job. Status 5 is generic, the details will point to the real issue.

     

    Regarding GRT to PureDisk, please see this note. It was supported, then unsupported, now supported again. You might need the EEB. Also, check the rest of the recommendations in the note.

     

    Check if this setting is still set as well, maybe the upgrade reset if?

     

    Disabling the cataloging for duplications of Exchange backups using Granular Recovery Technology (GRT)
    Unlike a duplication of a backup that uses Granular Recovery Technology (GRT) from tape to disk, duplication of the same backup from disk to tape takes extra time. NetBackup requires this extra time to catalog the granular Exchange information. You can choose not to catalog the granular information so that the duplication is performed more quickly. However, then users are not able to browse for individual items on the image that was duplicated to tape if the disk copy expires.
    During the duplication process, NetBackup writes log entries periodically to show the progress of the job.
    To disable the cataloging of Exchange backups using Granular Recovery Technology 1    On the master server, open the NetBackup Administration Console. 2    In the left pane, expand Host Properties. 3    Click Master Servers.
    4    In the right pane, right-click the master server click Properties.
    5    Click General Server.
    6    Uncheck Enable message-level cataloging when duplicating Exchange images that use Granular Recovery Technology.
    7    Click OK.

3 Replies

  • Hi,

     

    Regarding the restore error, please post the details of the job. Status 5 is generic, the details will point to the real issue.

     

    Regarding GRT to PureDisk, please see this note. It was supported, then unsupported, now supported again. You might need the EEB. Also, check the rest of the recommendations in the note.

     

    Check if this setting is still set as well, maybe the upgrade reset if?

     

    Disabling the cataloging for duplications of Exchange backups using Granular Recovery Technology (GRT)
    Unlike a duplication of a backup that uses Granular Recovery Technology (GRT) from tape to disk, duplication of the same backup from disk to tape takes extra time. NetBackup requires this extra time to catalog the granular Exchange information. You can choose not to catalog the granular information so that the duplication is performed more quickly. However, then users are not able to browse for individual items on the image that was duplicated to tape if the disk copy expires.
    During the duplication process, NetBackup writes log entries periodically to show the progress of the job.
    To disable the cataloging of Exchange backups using Granular Recovery Technology 1    On the master server, open the NetBackup Administration Console. 2    In the left pane, expand Host Properties. 3    Click Master Servers.
    4    In the right pane, right-click the master server click Properties.
    5    Click General Server.
    6    Uncheck Enable message-level cataloging when duplicating Exchange images that use Granular Recovery Technology.
    7    Click OK.

  • i have applied the EBB for the puredisk to support the GRT exchange on the puredisk .

    So i have faced restore issue .

    As for the duplication setting is mean for GRT infomation duplicating to tape right?

    Wat is the impact if disable it ?

     

     

      

  • Please post job details as per Riaan's request:

    "Regarding the restore error, please post the details of the job. Status 5 is generic, the details will point to the real issue. "