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AB_Chaudhry's avatar
AB_Chaudhry
Level 4
5 years ago

Exchange 2007 cluster backup on Windows 2008 R2 is failing. Error 13

The backup of Exchange 2007 Cluster on Windows 2008 R2 Servers with NetBackup Client 7.1 is failing. Netbackup Master Server 7.6.0.1

Error bpbrm(pid=8684) socket read failed, An existing connection was forcibly closed by the remote host.  (10054) 

 

9/24/2020 5:34:29 PM - Info nbjm(pid=9948) starting backup job (jobid=1580014) for client riysvmbx-800, policy RIYSVMBX-800_IS_FAILED_online_DW_Backup, schedule Weekly 

9/24/2020 5:34:30 PM - estimated 504641431 Kbytes needed

9/24/2020 5:34:30 PM - Info nbjm(pid=9948) started backup (backupid=riysvmbx-800_1600958070) job for client riysvmbx-800, policy RIYSVMBX-800_IS_FAILED_online_DW_Backup, schedule Weekly on storage unit riysvsan-001-hcart2-robot-tld-0

9/24/2020 5:34:32 PM - Info bpbrm(pid=9448) riysvmbx-800 is the host to backup data from    

9/24/2020 5:34:32 PM - Info bpbrm(pid=9448) telling media manager to start backup on client    

9/24/2020 5:34:32 PM - Info bptm(pid=5032) using 262144 data buffer size       

9/24/2020 5:34:32 PM - Info bptm(pid=5032) using 12 data buffers        

9/24/2020 5:34:39 PM - Info bpbrm(pid=8684) sending bpsched msg: CONNECTING TO CLIENT FOR riysvmbx-800_1600958070    

9/24/2020 5:34:39 PM - connecting

9/24/2020 5:34:41 PM - Info bpbrm(pid=8684) start bpbkar32 on client        

9/24/2020 5:34:41 PM - connected; connect time: 0:00:02

9/24/2020 5:34:41 PM - begin writing

9/24/2020 5:47:40 PM - Error bpbrm(pid=8684) socket read failed, An existing connection was forcibly closed by the remote host.  (10054)

9/24/2020 5:47:40 PM - Error bptm(pid=8672) socket operation failed - 10054 (at child.c.1304)     

9/24/2020 5:47:40 PM - Error bptm(pid=8672) unable to perform read from client socket, connection may have been broken

9/24/2020 5:47:40 PM - Info bpbrm(pid=9448) child done, status 13        

9/24/2020 5:47:40 PM - Info bpbrm(pid=9448) sending message to media manager: STOP BACKUP riysvmbx-800_1600958070    

9/24/2020 5:47:41 PM - Info bpbrm(pid=9448) media manager for backup id riysvmbx-800_1600958070 exited with status 150: termination requested by administrator

9/24/2020 5:47:41 PM - end writing; write time: 0:13:00

file read failed (13)

 

 

7.1.x and Earlier
Windows Server 2008 R2
  • AB_Chaudhry's avatar
    AB_Chaudhry
    Level 4
    5 years ago

    Files system backups are fine but Exchange Backup is failing. 

    bpbkar log on client stops with following last message always:

    "Active Directory Application Mode"

    When we try to browse the Backup Selection on Exchange policy, Information store is not shown at all. 

      • Mike_Gavrilov's avatar
        Mike_Gavrilov
        Level 6
        5 years ago

        Please, share your client's application and system event logs (in text format). 

         

    • Marianne's avatar
      Marianne
      Level 6
      5 years ago

      AB_Chaudhry 

      Have you tried to check Application log on the Exchange server for errors?
      Or checked for Service logon that may need to be changed or expired password?

      With literally everything in this environment no longer supported from Microsoft or Veritas, you are going to battle to find support.

      Any chance that the environment can be upgraded/migrated to supported OS, Exchange and NBU?

      • AB_Chaudhry's avatar
        AB_Chaudhry
        Level 4
        5 years ago

        Hi Marianne, 

        We are already suffering without support so I posted it here to get some experts opinion. We are planning to upgrade and migrate but for that purpose backup is even more important now.

        We did not see any Application events in Event viewer. How can we verify Service Logon? any technote to refere. 

        It looks like NB Client is unable to talk to Exchange to get the data set TAR file created for backup. BPBKAR crashes just before it created the TAR for backup. Secondly, in the policy when we browse for storage groups and information store, it shows nothing, just the exchange server name. 

        Thanks.