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prototype_1's avatar
prototype_1
Level 3
7 years ago
Solved

Exchange GRT restore issue for emails with turkish characters

Hi all,

When we restore an email from exchange. We are not able to see Turkish characters. 

I added two screenshot from one email. 1 is orginal email, other is restored mail. Could you help me about this issue?

Regards

Windows 10
  • Lowell_Palecek's avatar
    Lowell_Palecek
    7 years ago

    As Marianne said, the screenshots exactly match a problem that we have fixed - if you are on a current Exchange 2016 release. The problem was caused by a schema change in Exchange 2016 CU5. The fix is in NetBackup 8.1.2. There are EEB's available for 8.0 and 8.1.

    Contact Veritas support.

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  • Marianne's avatar
    Marianne
    Level 6
    7 years ago

    prototype_1

    Please mention all relevant details?
    Such as NBU version and OS on NBU server and Exch server
    Exchange version.

    All of this info is important because there have been fixes over recent years w.r.t special characters in mailboxes.

    • Lowell_Palecek's avatar
      Lowell_Palecek
      Level 6
      7 years ago

      As Marianne said, the screenshots exactly match a problem that we have fixed - if you are on a current Exchange 2016 release. The problem was caused by a schema change in Exchange 2016 CU5. The fix is in NetBackup 8.1.2. There are EEB's available for 8.0 and 8.1.

      Contact Veritas support.

      • Lowell_Palecek's avatar
        Lowell_Palecek
        Level 6
        7 years ago

        Added note: The problem is on the restore side. The backup is good. The root issue is the character encoding of the restored message.