Failed 7.5-7.6 Upgrade - All Jobs fail with File Write Fail (14)

Hello All:

Very new to NetBackup and learning the hardway it seems. Was running NetBackup 7.5 and went to upgrade to 7.6.1. ran the prerequisite checker and all green. Ran the upgrade and it failed toward the very end, some generic error. The upgrade process encountered a fatal error. Said it rolled back but that script needs some work. As a result, my 7.5 installation would not even start. Poked around a bit in the forums and the logs and found an entry after I tried to start the emm. Stated program needs to be upgraded. Ran the install again and it made it all the way through.

Now everything starts fine except the backups.Every single job fails, catalogs, windows server - all with file write failed (14). Job details below:

6/17/2014 7:57:02 PM - Info nbjm(pid=928) starting backup job (jobid=9677) for client psc-bu-01.budcotdc.net, policy PSC-Backup-Catalog, schedule Full  
6/17/2014 7:57:02 PM - Info nbjm(pid=928) requesting CATALOG_BACKUP_RESOURCE resources from RB for backup job (jobid=9677, request id:{2282731C-1B72-4F37-82C9-62F6752FBC7E})  
6/17/2014 7:57:02 PM - requesting resource psc-bu-01.budcotdc.net.NBU_CATALOG.MAXJOBS
6/17/2014 7:57:02 PM - granted resource psc-bu-01.budcotdc.net.NBU_CATALOG.MAXJOBS
file write failed(14)

 

I opened a support ticket, spent 4 hours and as a result, they said the best course of action wouold be to uninstall 7.6, reinstall 7.5, bring it back to the last patch level and restore catalogs. that's really not an acceptable solution. I would appreciate any thoughts on this. I really do not want to go the course they suggested.

 

thanks in advance