Failed to initialize EMM connection.

Question

Hello, everyone.My name is GavinI am an administrator of NetBackupI have the an issues about&nbsp;EMM connectionCould you please advise on how to proceed?&nbsp;There is the message show that "Failed to initialize EMM connection. Verify that network access to the EMM server is available and that the services nbemm and pbx_exchange are running on the EMM server. (195) Command did not complete successfully."&nbsp;Please help.Thank you

quebek · Answer

Hi
the server you do run it from is a master or media?
Post here output from this one
bpps -x
try maybe also start nbu
bpup -v -f

pats_729 · Answer

very rightly pointed by Marianne !!Check following things1. Check the available space on installed path. You must have minimum 20% free space of total volume.2. Check for Hostname resolution.3. Check if vxdbms.conf file is intact.4. check if private brnach exchange service is running on master. if not running try to start it first followed by NBU.&nbsp;

virgildobos · Answer

What is below command showing when running it on the Master server?
nbemmcmd -listhosts -verbose
I would suggest the following:
1. Ensure the hostname resolution is working fine and the master/media entries are present in the registry (assuming the master is running Windows OS).
2. Check Server entries in Master Host Properties.
3. Make sure the Windows firewall is disabled and/or port 1556 is open in both directions.

marianne · Answer

Gavin_S&nbsp;
Please give us more info.Do you have a master and some media servers?&nbsp;Where did you run this command - on the master or a media server?
Have you checked if all processes are running on the master server? (including PBX and EMM).&nbsp;

gavin_s · Answer

Thanks for you replying sir.I'm sorry for relying late.I already tried to run CLI, but it still doesn't work. Please find the attached sir&nbsp;

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Failed to initialize EMM connection.

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