Forum Discussion

Vedamurthy_G's avatar
Vedamurthy_G
Level 4
2 years ago

Failed to initialize EMM connection. Verify that network access to the EMM server is available

Hi can some1 help me on the below issue

/usr/openv/netbackup/bin/admincmd # nbemmcmd -listhosts -verbose
NBEMMCMD, Version: 7.5.0.2
Failed to initialize EMM connection. Verify that network access to the EMM server is available and that the services nbemm and pbx_exchange are running on the EMM server. (195)
Command did not complete successfully.

Linux
  • quebek's avatar
    quebek
    Moderator
    2 years ago

    Hey

    can you please share the outcome from

    bpps -x

    Is the master sever able to ping itself? How about hostname resolution?

  • Nicolai's avatar
    Nicolai
    Moderator
    2 years ago

    Hi Vedamurthy_G 

    what queback sait.

    Since you are on 7.5 need to verify if the service pbx_exchange is running and listening on port 1556.

    Is it a separate service, lather version of Netbackup it was included.

  • Radhakrishnan_V's avatar
    Radhakrishnan_V
    Level 3
    2 years ago

    stop all the services,

     

    run /usr/openv/db/bin/nbdbms_start_server -start 

    run /usr/openv/db/bin/dbping < ensure DB is up>

    then run /usr/openv/netbackup/bin/nbemm &

    run /usr/openv/netbackup/bin/admincmd/nbemmcmd -listh < see if you can get output> , otherwise check the emm logs