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Per_Holmgren's avatar
Per_Holmgren
Level 4
10 years ago

Former mediaserver still has EMM registry keys

Hi

We have two servers (Windows 2008R2, nb client 7.6.0.1) and they used to be mediaservers.
Mediaserver software was uninstalled, servers rebooted and ordinary client software was installed.
Everything is working fine, except that both these servers windows eventlog is filled up with errors.
"EMM interface initialization failed, status = 333"

When I asked for the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup"
I found this key ""EMMSERVER"="masterservername" in "CurrentVersion\Config"

Simply removing the servername or the entire key does not stop the eventlog from piling up with error messages.
Does anyone know which registry keys that also have to be deleted ?

 

 

Regards

Per 

 

 

Backup and Recovery
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NetBackup
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Windows Server (2003-2008)
  • Per_Holmgren's avatar
    Per_Holmgren
    10 years ago

    Hi again

    We edited the registry keys:

    [HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion]
    "Install Type"="NetBackup Media Server"  (Changed to "Netbackup Client")
    "MediaServerInstalled"=dword:00000001    (Changed dword to 0)

    [HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config]
    "EMMSERVER"="*_masterserver_name_*"  (ERASED THIS WHOLE KEY)

    This did not change anything.

    I got access to the server and compared it to a normal client installation and found many Netbackup services that should not be there.

    Normal client, services running:

    Netbackup Client Service  Automatic
    Netbackup Dedupllication Multi-Threaded Agent  Automatic
    Netbackup Discovery Framework  Automatic
    Netbackup Legacy Client Service  Automatic
    Netbackup Legacy Network Service  Automatic
    Symantec Private Branch Eschange  Automatic

    Former Media Server, services running:
    NetBackup Client Service
    NetBackup CloudStore Service Container
    NetBackup Deduplication Multi-Threaded Agent
    NetBackup Device Manager
    NetBackup Discovery Framework
    NetBackup Legacy Client Service
    NetBackup Legacy Network Service
    NetBackup Service Layer
    NetBackup Service Monitor
    NetBackup Volume Manager

    Solution:
    We issued bpdown and set a lot of the extra services to manual and Volume Manager to disabled and then ran bpup, now all errors in the eventlog has stopped.

     

     

  • Per_Holmgren's avatar
    Per_Holmgren
    Level 4
    10 years ago

    Hi again

    We edited the registry keys:

    [HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion]
    "Install Type"="NetBackup Media Server"  (Changed to "Netbackup Client")
    "MediaServerInstalled"=dword:00000001    (Changed dword to 0)

    [HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config]
    "EMMSERVER"="*_masterserver_name_*"  (ERASED THIS WHOLE KEY)

    This did not change anything.

    I got access to the server and compared it to a normal client installation and found many Netbackup services that should not be there.

    Normal client, services running:

    Netbackup Client Service  Automatic
    Netbackup Dedupllication Multi-Threaded Agent  Automatic
    Netbackup Discovery Framework  Automatic
    Netbackup Legacy Client Service  Automatic
    Netbackup Legacy Network Service  Automatic
    Symantec Private Branch Eschange  Automatic

    Former Media Server, services running:
    NetBackup Client Service
    NetBackup CloudStore Service Container
    NetBackup Deduplication Multi-Threaded Agent
    NetBackup Device Manager
    NetBackup Discovery Framework
    NetBackup Legacy Client Service
    NetBackup Legacy Network Service
    NetBackup Service Layer
    NetBackup Service Monitor
    NetBackup Volume Manager

    Solution:
    We issued bpdown and set a lot of the extra services to manual and Volume Manager to disabled and then ran bpup, now all errors in the eventlog has stopped.

     

     

  • Nicolai's avatar
    Nicolai
    Moderator
    10 years ago

    Great - no reference to the two decommissioned servers.

    Now we can focus on the clients.

     

  • Per_Holmgren's avatar
    Per_Holmgren
    Level 4
    10 years ago

    Here is the output of wmic product list brief, we are lagging here since I have to email my requests and wait for serveradmin to perform them.

    Symantec NetBackup      {89C285BC-E164-4FF6-81B6-E80C2A371486}

    Symantec NetBackup      Symantec Corporation   7.6.0.1        

  • Per_Holmgren's avatar
    Per_Holmgren
    Level 4
    10 years ago

    NBEMMCMD, Version: 7.6.1.1
    The following hosts were found:
    stos01vmproxy01.sr.se
        ClusterName = ""
        MachineName = "stos01vmproxy01.sr.se"
        FQName = "stos01vmproxy01.sr.se"
        LocalDriveSeed = ""
        MachineDescription = ""
        MachineFlags = 0x17
        MachineNbuType = media (1)
        MachineState = active for disk jobs (12)
        MasterServerName = "stobupma.sr.se"
        NetBackupVersion = 7.6.1.1 (761100)
        OperatingSystem = windows (11)
        ScanAbility = 5
    stos02bup01.sr.se
        ClusterName = ""
        MachineName = "stos02bup01.sr.se"
        FQName = "stos02bup01.sr.se"
        LocalDriveSeed = ""
        MachineDescription = ""
        MachineFlags = 0x17
        MachineNbuType = media (1)
        MachineState = active for disk jobs (12)
        MasterServerName = "stobupma.sr.se"
        NetBackupVersion = 7.6.1.1 (761100)
        OperatingSystem = windows (11)
        ScanAbility = 5
    stos01bup01.sr.se
        ClusterName = ""
        MachineName = "stos01bup01.sr.se"
        FQName = "stos01bup01.sr.se"
        LocalDriveSeed = ""
        MachineDescription = ""
        MachineFlags = 0x17
        MachineNbuType = media (1)
        MachineState = active for disk jobs (12)
        MasterServerName = "stobupma.sr.se"
        NetBackupVersion = 7.6.1.1 (761100)
        OperatingSystem = windows (11)
        ScanAbility = 5
    stos02vmproxy01.sr.se
        ClusterName = ""
        MachineName = "stos02vmproxy01.sr.se"
        FQName = "stos02vmproxy01.sr.se"
        LocalDriveSeed = ""
        MachineDescription = ""
        MachineFlags = 0x17
        MachineNbuType = media (1)
        MachineState = active for tape and disk jobs (14)
        MasterServerName = "stobupma.sr.se"
        NetBackupVersion = 7.6.1.1 (761100)
        OperatingSystem = windows (11)
        ScanAbility = 5
    stobupma.sr.se
        ClusterName = ""
        MachineName = "stobupma.sr.se"
        FQName = "stobupma.sr.se"
        GlobalDriveSeed = "VEND:#.:PROD:#.:IDX"
        LocalDriveSeed = ""
        MachineDescription = ""
        MachineFlags = 0x17
        MachineNbuType = master (3)
        MachineState = active for disk jobs (12)
        NetBackupVersion = 7.6.1.1 (761100)
        OperatingSystem = windows (11)
        ScanAbility = 5
    stos01vmproxy01.sr.se
        MachineName = "stos01vmproxy01.sr.se"
        FQName = "stos01vmproxy01.sr.se"
        MachineDescription = "PureDisk"
        MachineFlags = 0x2
        MachineNbuType = ndmp (2) (storage_server)
    stos02vmproxy01.sr.se
        MachineName = "stos02vmproxy01.sr.se"
        FQName = "stos02vmproxy01.sr.se"
        MachineDescription = "PureDisk"
        MachineFlags = 0x2
        MachineNbuType = ndmp (2) (storage_server)
    stos01bup01.sr.se
        MachineName = "stos01bup01.sr.se"
        FQName = "stos01bup01.sr.se"
        MachineDescription = "PureDisk"
        MachineFlags = 0x2
        MachineNbuType = ndmp (2) (storage_server)
    stos02bup01
        MachineName = "stos02bup01"
        FQName = "stos02bup01.sr.se"
        MachineDescription = "PureDisk"
        MachineFlags = 0x2
        MachineNbuType = ndmp (2) (storage_server)
    stos01nas02r13.sr.se
        MachineName = "stos01nas02r13.sr.se"
        FQName = "stos01nas02r13.sr.se"
        MachineDescription = ""
        MachineFlags = 0
        MachineNbuType = ndmp (2)
    stos01nas02r11.sr.se
        MachineName = "stos01nas02r11.sr.se"
        FQName = "stos01nas02r11.sr.se"
        MachineDescription = ""
        MachineFlags = 0
        MachineNbuType = ndmp (2)
    stos01nas02r09.sr.se
        MachineName = "stos01nas02r09.sr.se"
        FQName = "stos01nas02r09.sr.se"
        MachineDescription = ""
        MachineFlags = 0
        MachineNbuType = ndmp (2)
    stos01nas02r08.sr.se
        MachineName = "stos01nas02r08.sr.se"
        FQName = "stos01nas02r08.sr.se"
        MachineDescription = ""
        MachineFlags = 0
        MachineNbuType = ndmp (2)
    stos01nas02r07.sr.se
        MachineName = "stos01nas02r07.sr.se"
        FQName = "stos01nas02r07.sr.se"
        MachineDescription = ""
        MachineFlags = 0
        MachineNbuType = ndmp (2)
    stos01nas02r06.sr.se
        MachineName = "stos01nas02r06.sr.se"
        FQName = "stos01nas02r06.sr.se"
        MachineDescription = ""
        MachineFlags = 0
        MachineNbuType = ndmp (2)
    stos01nas02r05.sr.se
        MachineName = "stos01nas02r05.sr.se"
        FQName = "stos01nas02r05.sr.se"
        MachineDescription = ""
        MachineFlags = 0
        MachineNbuType = ndmp (2)
    stos01nas02r04.sr.se
        MachineName = "stos01nas02r04.sr.se"
        FQName = "stos01nas02r04.sr.se"
        MachineDescription = ""
        MachineFlags = 0
        MachineNbuType = ndmp (2)
    stos01nas02r03.sr.se
        MachineName = "stos01nas02r03.sr.se"
        FQName = "stos01nas02r03.sr.se"
        MachineDescription = ""
        MachineFlags = 0
        MachineNbuType = ndmp (2)
    stos01nas02r02.sr.se
        MachineName = "stos01nas02r02.sr.se"
        FQName = "stos01nas02r02.sr.se"
        MachineDescription = ""
        MachineFlags = 0
        MachineNbuType = ndmp (2)
    stos01nas02r01.sr.se
        MachineName = "stos01nas02r01.sr.se"
        FQName = "stos01nas02r01.sr.se"
        MachineDescription = ""
        MachineFlags = 0
        MachineNbuType = ndmp (2)
    stos01nas02r10.sr.se
        MachineName = "stos01nas02r10.sr.se"
        FQName = "stos01nas02r10.sr.se"
        MachineDescription = ""
        MachineFlags = 0
        MachineNbuType = ndmp (2)
    stovipsvc01.sr.se
        MachineName = "stovipsvc01.sr.se"
        FQName = "stovipsvc01.sr.se"
        MachineDescription = ""
        MachineNbuType = virtual_machine (10)
    stovcview01.sr.se
        MachineName = "stovcview01.sr.se"
        FQName = "stovcview01.sr.se"
        MachineDescription = ""
        MachineNbuType = virtual_machine (10)
    stovcenter02.sr.se
        MachineName = "stovcenter02.sr.se"
        FQName = "stovcenter02.sr.se"
        MachineDescription = ""
        MachineNbuType = virtual_machine (10)
    stobupma.sr.se
        MachineName = "stobupma.sr.se"
        FQName = "stobupma.sr.se"
        MachineDescription = ""
        MachineNbuType = server (6)
    Command completed successfully.

     

  • sdo's avatar
    sdo
    Moderator
    10 years ago

    not my server... not my bag... punch away...

    ...but then again, Riaan you're usually right on the button - so I cannot image that those registry mods are going to impact clustering or any other product other than NetBackup.

    I still want to see what the wmic product list brief shows...

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    10 years ago

    SDO might want to punch me but I'd say, backup those keys and then try put that DWORD to 0. Also, blank out the EMM SERVER entry.

     

    Better even, compare with a working client and update accordingly.

     

    Of course this is only done because you can't afford to uninstall. Not becuase we like messing with the registry.

  • sdo's avatar
    sdo
    Moderator
    10 years ago

    Over the years I've found the registry value "Install Type" to be an accurate indicator.  So, it really does look like the un-install failed, or was incomplete.

  • Nicolai's avatar
    Nicolai
    Moderator
    10 years ago

    OK - So it look like there are still registry keys indication servers is a media server.

    But can Please see output from command : nbemmcmd -listhosts -verbose

    If master server still thinks the two servers are media servers it will continue to communicate with them.

     

  • sdo's avatar
    sdo
    Moderator
    10 years ago

    What does this show on the clients:

    > wmic product list brief | findstr /i "netbackup symantec veritas"