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King25may's avatar
King25may
Level 4
11 years ago
Solved

Full backup (copy2 with infinity retention) failing with error code 96.

Hi,

Full backup jobs whose retention period is infinity is failing with error code 96 even though there are tapes in scratch pool and their expiration date is blank.

All the first copy with 2 months retension are completed without any error. This is happening only for full backups. and also for a particular policy.

Please suggest how to avoid this error.

Thank you

  • WOW!!! Big environment with LOTS of media!! 

    No wonder available_media takes a long time to run. 

     10176 pieces of media just in the Scratch pool!! (Where do you keep all these tapes??)
     30973 pieces of media in the environment!

    Long story short - we are looking for HCART scratch media in robot 0.

    I count 36 HCART tapes in robot 0. 

    So, logically there should be no reason for status 96.  (We don't know if they were all there when the duplication failed yesterday...)
    This may be a case of way too many device/media entries and nbrb -> EMM lookup timing out.

    You will have to look at some serious EMM tuning and at the same time delete media that is no longer in the environment.
    (Do you still have a use for those DLT tapes?)

    It may be a case of the environment outgrowing NBU and the master server...

    Hoping that Martin and other Symantec experts have some more ideas.

    If you don't mind - I will forward the output files to Martin? 

12 Replies

  • Check the NetBackup Problems report to determine the storage unit that is out of media.

     

     If the storage unit is a robot and there are empty slots, add more volumes (remember to specify the correct volume pool).

    If there are no empty slots, move some media to nonrobotic and then add new volumes.

    If you are having difficulty keeping track of your available volumes, try the

    available_media script:

     

    On UNIX, this script is in:

    /usr/openv/netbackup/bin/goodies/available_media

     

    On Windows, the script is in:

    install_path\NetBackup\bin\goodies\available_media.cmd

  • If you scroll up to previous posts (26 Feb) you will see that we've been through this...