Forum Discussion

Mehul_Pal's avatar
Mehul_Pal
Level 5
9 years ago

Getting error :status 77: Unable to connect to the EMM Server

Hi

 

I tried the solution given however unable to get a solution

 

I am using windows 2008 server and have MHVTL however I am unable to connect to masterserver (testmasterserver) MHVTL & Master server are able to ping each other.

 

Unable to poing nbdb_ping

unable to stop all the services

below are the services which are not stopped what to do pls assist

NetBackup software will be shutdown.  This may cause backups to fail.
Do you wish to proceed? (y/n) y
Shutting down services
Calling nbproxyreq to cleanup nbproxy processes.
Shutdown of one or more services failed.

 

 

C:\Program Files\Veritas\NetBackup\bin>bpps
* WIN-QB9MA8Q042O                                        1/10/16 08:59:57.689
COMMAND           PID      LOAD             TIME   MEM                  START
nbstserv         2116    0.000%            0.686   22M   1/10/16 08:31:17.692
nbproxy          2844    0.000%            0.436   19M   1/10/16 08:31:29.782
NBConsole         544    0.000%            1.856   39M   1/10/16 08:33:17.984
vnetd            3064    0.000%            0.015  6.7M   1/10/16 08:47:08.077
bpinetd          3532    0.000%            0.031  8.8M   1/10/16 08:47:08.108
bpcd             2028    0.000%            0.062  7.5M   1/10/16 08:47:08.233
nbevtmgr         2376    0.000%            0.499   21M   1/10/16 08:47:09.777
bpdbm            2864    0.000%            0.031   14M   1/10/16 08:47:19.262
bpjobd           3308    0.000%            0.046   14M   1/10/16 08:47:19.293
nbpem            2312    0.000%            0.748   26M   1/10/16 08:47:20.791
nbproxy          2572    0.000%            0.436   17M   1/10/16 08:57:10.971
bpps             1236    0.000%            0.062  6.2M   1/10/16 08:59:56.612

Backing Up
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • sdo's avatar
    sdo
    9 years ago

    Your actual computer hostname is not "masterserver", it is "WIN-SCLLFJMHDC1".  NetBackup doesn't like this.

    You haven't confirmed that you've changed your hosts file name to "hosts".

    Can you also show the contents of your "hosts" file?

  • Mehul_Pal's avatar
    Mehul_Pal
    Level 5
    9 years ago

    I got the below results

     

    C:\Program Files\Veritas\NetBackup\bin>bpclntcmd -self
    gethostname() returned: masterserver
    host masterserver: masterserver at 192.168.0.9
    aliases:     masterserver     192.168.0.9

     

    host entry done already

  • Mehul_Pal's avatar
    Mehul_Pal
    Level 5
    9 years ago

    NBEMM services in windows is still not started says error: windows could not start netbackup services on local computer

    error 1068: the dependency service group failed to start

  • Mehul_Pal's avatar
    Mehul_Pal
    Level 5
    9 years ago

    I. 01/13 07:20:21. SQL Anywhere Network Server Version 11.0.1.2472
    I. 01/13 07:20:21. OEM Authenticated Edition, licensed only for use with authenticated OEM applications.
    I. 01/13 07:20:21. 
    I. 01/13 07:20:21. Copyright © 2001-2009, iAnywhere Solutions, Inc.
    I. 01/13 07:20:21. Portions copyright © 1988-2009, Sybase, Inc. All rights reserved.
    I. 01/13 07:20:21. Use of this software is governed by the Sybase License Agreement. Refer to http://www.sybase.com/softwarelicenses
    I. 01/13 07:20:21. 
    I. 01/13 07:20:21. 1 physical processor(s) detected.
    I. 01/13 07:20:21. Processor limit (licensed processors): 128
    I. 01/13 07:20:21. Maximum number of physical processors the server will use: 1
    I. 01/13 07:20:21. This server is licensed to:
    I. 01/13 07:20:21.     NetBackup
    I. 01/13 07:20:21.     Symantec Corporation
    I. 01/13 07:20:21. Running Windows 2008R2 Build 7601 Service Pack 1 on X86_64
    I. 01/13 07:20:21. Server built for X86_64 processor architecture
    I. 01/13 07:20:22. 25600K of memory used for caching
    I. 01/13 07:20:22. Minimum cache size: 25600K, maximum cache size: 512000K
    I. 01/13 07:20:22. Using a maximum page size of 4096 bytes
    I. 01/13 07:20:22. Database server started at Wed Jan 13 2016 07:20
    I. 01/13 07:20:22. Trying to start SharedMemory link ...
    I. 01/13 07:20:22.     SharedMemory link started successfully
    I. 01/13 07:20:22. Trying to start TCPIP link ...
    I. 01/13 07:20:22. Starting on port 13785
    I. 01/13 07:20:22.     TCPIP link started successfully
    I. 01/13 07:20:22. Now accepting requests
    I. 01/13 07:44:32. Database server shutdown requested via server console
    I. 01/13 07:44:32. Database server stopped at Wed Jan 13 2016 07:44

     

  • areznik's avatar
    areznik
    Level 5
    9 years ago

    You said your master's IP is 192.168.211.131 but when you run bpclntcmd its finding the master on 192.168.0.9

    Where is the other IP coming from?

  • sdo's avatar
    sdo
    Moderator
    9 years ago

    The "bpclntcmd -self" command asks NetBackup software to perform a kind of "who do I think I am?" query, and it says it think it's 192.168.0.9.   But you say the master should be 192.168.211.131.   I think you might need to revisit your planning/implementation of networking for these VMs.

  • Mehul_Pal's avatar
    Mehul_Pal
    Level 5
    9 years ago

    i understand however but as suggested above i have set the ip in the network adapter that is the reason why it is 192.168.0.9 

  • sdo's avatar
    sdo
    Moderator
    9 years ago

    Is your hosts file named "hosts" or "hosts.txt" ?

    > dir C:\Windows\System32\drivers\etc\hosts*

    ...and if "hosts.txt", this is incorrect - it needs to be "hosts" without a file name type extension.

  • Marianne's avatar
    Marianne
    Level 6
    9 years ago
    This looks better but we see this: Database server shutdown requested via server console I. 01/13 07:44:32. Database server stopped at Wed Jan 13 2016 07:44 Next step: Please stop NBU from cmd with bpdown Use Services to stop/start Symantec Private Branch Exchange. Use bpps command to ensure all NBU processes/services are down. Start NBU with bpup -f -v Use bpps to check running services/processes. If nbemm goes down again, check Emm log with: vxlogview -o 111 -t 00:10:00 (This will display Emm log for last 10 minutes - assuming NBU was restarted in the last 10 minutes.