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lovee's avatar
lovee
Level 5
9 years ago

Getting error while registering media server for DD in storage server option in java admin console

All,

I have DD with 2 IP's one is management and other is data. communication is happening between media server and DD management IP but when i tried to ping DD data IP from media server getting request timed out error.

I am trying to register window media server for DD data IP interface in storage server option in NBU java admin console and getting error : add credentials failed for media server : plugin error (2060046)

i can register media server with DD management IP in storage server option.

port icmp,111,2049 are open bi-directional between media server and DD (mgmt. and data IP).

Thanks

 

7 Replies

  • vtas_chas's avatar
    vtas_chas
    Level 6
    9 years ago

    If you don't have base network communication working at the OS level, you're not going to be able to register with the media server.

    I'm assuming these IP addresses are in different networks?

    Can you ping that data IP from anywhere else?

    • lovee's avatar
      lovee
      Level 5
      9 years ago

      Able to register media server for the DD but media server is showing offline under Devices>media servers in java console.

      Job detal giving error" disk media server is not active"

      • Marianne's avatar
        Marianne
        Level 6
        9 years ago
        You did not respond to previous post.
        Did you manage to fix 'ping' problem?
        Did you add hosts entries on DD and media servers?
        Have you checked and confirmed firewall ports?