Hi, GRT support for exchange 2013 began from Netbackup version 7.6.0.3 as per https://symwisedownload.symantec.com/resources/sites/SYMWISE/content/live/SOLUTIONS/126000/TECH126904/en_US/nbu_76_db_scl.html?__gda__=1432792218_364f3403f0001d22b8e6116892508778 We were on a version 7.5.0.7 a week and was asked by Netbackup support to upgrade as GRT for 2013 exchange is supported from 7.6.0.3 Netbackup master, media servers and exchange clients were upgraded to 7.6.1. We were still not able to configure the GRT backups. Support asked us upgrade to 7.6.1.1 as GRT exchange 2013 backups is supported only in versions 7.6.0.4 and 7.6.1.1. It was informed that features support only in the mentioned versions (as in the link provided) and not even in higher versions. Is there a possibility that GRT feature was removed in version 7.6.1? Regards, Gopinath.

What's language of Windows Server ? I had a problem in GRT backup because my servers are in French. Netbackup 7.6.1 and 7.6.1.1 have problem with GRT. The solution is in this hotfix : http://www.symantec.com/docs/TECH230040 See my article : https://www-secure.symantec.com/connect/forums/unable-obtain-image-list-granular-backup-error-nfs?cid=11123331

GRT Exchange 2013 Backup

RamNagalla
Moderator
10 years ago
you got the wrong info ...

it saysGRT support began in 7.6.0.3.

it means all the later version of 7.6.0.3 is supported.. does even 7.6.1

if you are in 7.6.1 you are in supported version...

what is the issues that you are getting while configuring the GRT?

how you are trying to configure it?
gopi_enovate
Level 4
10 years ago
5/26/2015 11:48:17 AM - Warning bpbrm(pid=76280) from client DAG1: WRN - Exchange database <\\DAG1\Microsoft Information Store\DB1> not backed up. See bpresolver log.
5/26/2015 11:48:17 AM - Warning bpbrm(pid=76280) from client DAG1: WRN - Exchange database <\\DAG1\Microsoft Information Store\DB2> not backed up. See bpresolver log.
5/26/2015 11:48:17 AM - Warning bpbrm(pid=76280) from client DAG1: WRN - Exchange database <\\DAG1\Microsoft Information Store\DB3> not backed up. See bpresolver log.
5/26/2015 11:48:17 AM - Warning bpbrm(pid=76280) from client DAG1: WRN - Exchange database <\\DAG1\Microsoft Information Store\DB4> not backed up. See bpresolver log.
5/26/2015 11:48:17 AM - Warning bpbrm(pid=76280) from client DAG1: WRN - Exchange database <\\DAG1\Microsoft Information Store\DB5> not backed up. See bpresolver log.
5/26/2015 11:48:17 AM - Warning bpbrm(pid=76280) from client DAG1: WRN - Exchange database <\\DAG1\Microsoft Information Store\DB6> not backed up. See bpresolver log.
5/26/2015 11:48:17 AM - Warning bpbrm(pid=76280) from client DAG1: WRN - Exchange database <\\DAG1\Microsoft Information Store\DB7> not backed up. See bpresolver log.
5/26/2015 11:48:18 AM - Warning bpbrm(pid=76280) from client DAG1: WRN - Exchange database <\\DAG1\Microsoft Information Store\DB8> not backed up. See bpresolver log.
5/26/2015 11:48:18 AM - Warning bpbrm(pid=76280) from client DAG1: WRN - Exchange database <\\DAG1\Microsoft Information Store\DB9> not backed up. See bpresolver log.
5/26/2015 11:48:18 AM - Warning bpbrm(pid=76280) from client DAG1: WRN - Exchange database <\\DAG1\Microsoft Information Store\Mailbox Database 0889529427> not backed up. See bpresolver log.
5/26/2015 11:48:18 AM - Warning bpbrm(pid=76280) from client DAG1: WRN - Exchange database <\\DAG\Microsoft Information Store\Mailbox Database 1869260647> not backed up. See bpresolver log.
5/26/2015 11:48:18 AM - Info bpresolver(pid=26296) done. status: 2
5/26/2015 11:48:18 AM - Error bpbrm(pid=76280) no worklist items returned from bpresolver on client DAG1
5/26/2015 11:48:18 AM - Info bpresolver(pid=26296) done. status: 2: none of the requested files were backed up

Logs from bpresolver:
15:29:26.203 [21852.28060] <2> [fsys\sql2]         : DBG - SQL_ResolveDeviceName - Not AG Job (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\sql2]         : DBG - NOT SQL Device Name: \\DAG1\Microsoft Information Store\Mailbox Database 0889529427 (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\shared]       : DBG - Monad RPC timeout 300000 (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\shared]       : DBG - EseProcess::Init: OpenThreadToken successful (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\shared]       : DBG - EseProcess::Init: WhoAmI - PFG-HQ\svcacct (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\shared]       : DBG - ESE07 Create process returned 522 (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\ese]          : DBG - [EseE14::GetTargetDatabaseCopyStatus] machine:DAG1 database:Mailbox Database 0889529427 targetSite:null options:0x4 flags:0 count:0 (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\shared]       : DBG - ESE07 process not ready (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\ese]          : DBG - Error (0x80004005) !!! EseE14::GetTargetDatabaseCopyStatus("DAG1", "Mailbox Database 0889529427") failed (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\ese]          : DBG - [EseE14::ResolveDeviceName]    Backup ... \\DAG1\Microsoft Information Store\Mailbox Database 0889529427 => DAG1 ... 0xe0000391 (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <16> locateResource: ERR - server failed to be found
15:29:26.203 [21852.28060] <2> [fsys\shared]       : DBG - FS_ResolveDevName: [\\DAG1\Microsoft Information Store\Mailbox Database 1869260647] (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\mb2]          : MB2-Resolve returned 1 (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\sql2]         : DBG - SQL_ResolveDeviceName - Not AG Job (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\sql2]         : DBG - NOT SQL Device Name: \\DAG1\Microsoft Information Store\Mailbox Database 1869260647 (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\shared]       : DBG - Monad RPC timeout 300000 (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\shared]       : DBG - EseProcess::Init: OpenThreadToken successful (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\shared]       : DBG - EseProcess::Init: WhoAmI - PFG-HQ\svcacct (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\shared]       : DBG - ESE07 Create process returned 522 (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\ese]          : DBG - [EseE14::GetTargetDatabaseCopyStatus] machine:DAG1 database:Mailbox Database 1869260647 targetSite:null options:0x4 flags:0 count:0 (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\shared]       : DBG - ESE07 process not ready (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\ese]          : DBG - Error (0x80004005) !!! EseE14::GetTargetDatabaseCopyStatus("DAG1", "Mailbox Database 1869260647") failed (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <2> [fsys\ese]          : DBG - [EseE14::ResolveDeviceName]    Backup ... \\DAG1\Microsoft Information Store\Mailbox Database 1869260647 => DAG1 ... 0xe0000391 (../BEDSContext.cpp:163)
15:29:26.203 [21852.28060] <16> locateResource: ERR - server failed to be found
15:29:26.203 [21852.28060] <16> Resolver_Exchange::generate_TopologyList: No databases in the file list are mounted - no databases with active servers found

Netbackup support advised us to ugrade us to 7.6.1.1 from 7.6.1 as GRT doesnt support in this version.
It supports only in 7.6.0.3 and 7.6.1.1 :(
brunosousasf
Level 4
10 years ago
What's language of Windows Server ?

I had a problem in GRT backup because my servers are in French.

Netbackup 7.6.1 and 7.6.1.1 have problem with GRT.

The solution is in this hotfix : http://www.symantec.com/docs/TECH230040

See my article : https://www-secure.symantec.com/connect/forums/unable-obtain-image-list-granular-backup-error-nfs?cid=11123331

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