Forum Discussion

mubarack_s's avatar
mubarack_s
Level 6
15 years ago
Solved

How to contact Veritas netbackup support

Hi,

    How to contact Veritas netbackup support to raise a ticket regarding a issue. Can u help me ... What are the detail am I need to have.
7.1.x and Earlier
Backup and Recovery
NetBackup
Reporting
  • rjrumfelt's avatar
    rjrumfelt
    15 years ago
    so they can verify that you have purchased support from Symantec.  Short of that, you should send an email or call.  Below is the information on how to contact support:

    Please have the following information ready when calling Symantec support
    This will expedite your case entitlement process:

  • 12-digit Support ID
  • Full Customer Name
  • Primary Case Contact Name/Phone/Email
  • Product and Version
  • Platform/OS Version
  •  

    • United States and Canada
    Telephone:
    +1 800 342 0652 or 407 357 7600

  • rjrumfelt's avatar
    rjrumfelt
    Level 6
    15 years ago
    so they can verify that you have purchased support from Symantec.  Short of that, you should send an email or call.  Below is the information on how to contact support:

    Please have the following information ready when calling Symantec support
    This will expedite your case entitlement process:

  • 12-digit Support ID
  • Full Customer Name
  • Primary Case Contact Name/Phone/Email
  • Product and Version
  • Platform/OS Version
  •  

    • United States and Canada
    Telephone:
    +1 800 342 0652 or 407 357 7600